Access Coordinator III

University of Arkansas•Little Rock, AR

8d•Onsite

About The Position

The Access Coordinator III in the Behavioral Health Service Line (BHSL) works under the supervision of the Access Supervisor and provides comprehensive support for patient care activities. This position may meet, greet, and assist the public. This position answers telephones and/or may coordinate appointments in a call center environment. This position may perform other duties to support patient care activities as needed.

Requirements

High School, GED or formal educational equivalent
Plus Three years of customer service or healthcare experience
Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

Knowledge in basic medical terminology, medical terminology competent within 3 months of hire
Call center experience.
Experience in registration, billing, or scheduling in a healthcare environment.

Responsibilities

Conducts insurance verification and benefits explanation by running eligibility on patients, requesting outside records and gathering outside medical records from referrals and files patient charts as needed.
Conducts authorizations and pre-certifications, tracks pre-authorizations, and maintains referrals.
Collects and posts payments and issues receipts.
Reconciles daily deposit and batch dollars and counsels patients on any and all related financial information.
Conducts pre-registration, inputs and/or updates patient information, processes walk-ins, creates new patient charts, and accesses systems for orders.
Perform other duties as needed.