Access Coordinator II - M - F; 9a-5:30p; every 5th Sat., no hol./wknds.

Christiana Care Health Services•Wilmington, DE

2d•Onsite

About The Position

The Access Coordinator II promotes patient and physician satisfaction through proactive patient access activities. This role collaborates with physicians/offices, patients, and interdepartmental staff to ensure a seamless delivery of patient care and appropriate fiscal management of the encounter. The position involves performing daily operational activities such as registration and verification to accurately and efficiently manage patient encounters, ensuring they meet the clinical and fiscal needs of the patient and institution. It also includes determining and collecting pre-service or point-of-service payments, and potentially past due balances. The Access Coordinator II must be knowledgeable about payment plan and financial assistance options, educating patients on their financial responsibilities and understanding third-party specifics relevant to the practice area. Coordination with insurance companies, care managers, and physician office staff is crucial to minimize financial risk and maximize patient care delivery. Safety adherence and reporting of unsafe conditions are also key responsibilities.

Requirements

Two years’ experience in a medical or financial institution preferred.
Previous insurance or third-party experience is preferred
Ability to manage multiple software/websites simultaneously
An equivalent combination of education and experience may be substituted.
Exemplify prioritization and organization skills.
Demonstrate critically thinking and problem-solving skills
Produce quality work with minimal errors
Ability to follow written and verbal direction
Adjusts to change, pressure and manage multiple concurrent responsibilities.
Ability to effectively communicate orally, written and electronically.
Exhibit ChristianaCare core values
Embodies quality patient-focused customer service
Ability to work as a team member and/or independently within guidelines.
Ability to train/orient in an efficient and effective manner.

Responsibilities

Performs daily operational activities (registration/verification) as associated with accurately and efficiently managing patient encounters.
Registration of encounters as dictated to meet the clinical/fiscals need of the patient and institution.
Responsible for determining and collecting pre-service or point-of-service payments in assigned outpatient, inpatient, emergency department, or call center settings.
Collection efforts may also include past due balances.
Be well-versed in payment plan and financial assistance options that are available to patients, and present options to resolve patient liability, as needed.
Must be prepared to educate patient on their financial responsibility, according to their benefit plan, as needed.
Maintains a solid working knowledge base of third-party specifics relative to area of practice.
Coordinates patient care activities with insurance companies, care managers and physician office staff to minimize financial risk and maximize delivery of patient care.
Performs assigned work safely, adhering to established safety rules and practices.
Reports any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors in a timely manner.
Ability to travel and work at any site depending upon department needs.
Sit, stand or walk most of the day in a hospital/office environment.
Communicate with patients, family members at bedside.
Stand and carry a notebook (small laptop).
Interdivisional travel as necessary.
May be exposed to potential biohazards found in healthcare institutions.