Access Coordinator II - Surgery Scheduler

Children’s Hospital of Philadelphia•Philadelphia, PA

4d•$27 - $34•Onsite

About The Position

The Access Coordinator II is the point of contact for all referrals and patients from initial phone call until start of treatment including receipt of clinical and demographic information required for initial visit or procedure. This position is responsible for receiving and processing all incoming phone calls, and web requests from patients, families, and referral sources. This position has two main areas of responsibilities; the employee can be responsible of one of them or both. Access to Appointments: This position completes pre-registration, coordinates appointments; collects registration information, and works with the schedulers to coordinate appointments for patients before and/or after their first visit. This role also assists patients in retrieving all materials necessary for their initial appointment and ensuring that all have been reviewed as appropriate by the clinical team prior to the initial patient appointment. This position also serves as a liaison between patients/families and the financial counselor(s) and case managers. Access to Procedures: This position completes all tasks related to scheduling procedures, will need to plan and facilitate scheduling of surgeries to optimize patient flow and physician utilization of OR time; schedule related tests; coordinate pre-procedure visits with the Anesthesia Resource Center. Verifies insurance eligibility, active referrals, and initiate pre-certification process.

Requirements

High School Diploma / GED - Required
At least three (3) years Coordinator experience Required
Previous experience in fast paced pediatric healthcare environment, scheduling experience Required
Individual must be organized, dependable, and able to make independent judgments.
Excellent telephone and communication skills are required as is proficiency with computer systems and programs.
Ability to multi-task and prioritize
Compassionate listening skills and ability to diffuse high stress situations and conflict resolution
Requires experience with and high commitment to customer service
Skill in developing and maintaining effective relationships across disciplines and with medical and administrative staff, patients and the public.
Excellent verbal and written communication skills.
Excellent organizational, accountability, critical analysis and problem-solving skills.
Respiratory FIT Testing

Nice To Haves

Advanced experience in complex scheduling Preferred
prior surgery scheduling experience

Responsibilities

Educates referrer/family about next steps and what is required for initial visit to CHOP
Assists schedulers in coordinating complex appointments, procedures, and services
Obtains insurance information and coordinates with Financial Counselor to verify benefits and to obtain proper authorization(s)
Obtains all clinical information required for initial visit
Receives and tracks clinical documents from external hospitals to centralize process and minimize loss of documents; communicates receipt of documents to appropriate clinical team(s) in preparation for the visit
Assists in development of systems and processes which automate referrer communications
Works closely with clinical teams while physically located in clinic work space.
Conducts interview with the patient and family in person or over the phone to schedule surgery by utilizing surgical block time efficiently and in accordance with divisional procedures.
Manages OR utilization by maximizing OR time and releasing unused OR block time in a timely fashion
Prepare charts and weekly OR schedule in a timely manner including all necessary clinical paperwork, ensuring electronically signed consent is in EPIC or scanning paper consent and all clinical information pertaining to the surgery into EPIC, obtaining clearances prior to surgery and other tasks assigned by the division.
Obtains all pertinent data for pre-certification; responds to Pre-Cert department's request for additional clinical information including photos, letters of medical necessity, visual field results, etc.
Schedules post-operative appointment and ensures families receive pre-surgical information packet.
As necessary, obtains medical clearances prior to surgery and scans all clinical information pertaining to the surgery into EPIC.
Ensures surgical portions of physicians' calendars are updated in Outlook to ensure schedule accuracy. Releases unused OR time in a timely fashion.
Support Physicians on any Administrative task assigned by the manager.