Access Coordinator II-PRN Float

University of Arkansas for Medical Sciences•Little Rock, AR

2d•Hybrid

About The Position

This posting will fill positions at various clinics, including Jones Eye Institute, Cardiovascular, Internal Medicine, Women's, Primary Care, Orthopedics, Outpatient Therapy, Surgery, Radiology and TOSH. Final clinic assignment will be determined by the department manager based on operational needs and position availability. Access Coordinator II works under supervision and provides comprehensive support for patient care activities. This position may meet, greet, and assist the public, answer telephones and/or may coordinate appointments, referrals, consults, tests and/or procedures, check-in and registers patients, check-out patients, and collects payments and issues receipts, verifies insurance coverage and responds appropriately to the requirements of third-party payers. Assists with coordinating hospital admissions and surgery scheduling. This position must be able to perform all duties of the Access Coordinator I level and perform other duties to support the patient care activities as needed. Must be able to float to different clinics and locations.

Requirements

High school diploma/GED
Two (2) years of customer service or healthcare experience
Basic proficiency with computers (preferably MS Office)
Excellent telephone etiquette skills
General knowledge of office machines including printers and scanners
Proof of legal authority to work in the United States on the first day of employment

Nice To Haves

Call center experience
Experience in registration, billing, or scheduling in a healthcare environment
Knowledge of basic medical terminology

Responsibilities

Schedules, reschedules, coordinates and cancels appointments using the hospital system; conducts pre-registration as needed
Inputs and/or updates accurate patient information
Creates new patient charts and accesses systems for orders as appropriate
Conducts insurance verification and benefit explanation by running eligibility on patients, requests outside records, and gathers outside medical records from referrals as needed
Meets, greets, and assists the public, answers telephones in a professional and friendly manner
Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements
Consistently utilizes communication devices and keeps accurate records as required
Demonstrates effective service recovery skills
Attends required hours of training and/or in-services
Participates in annual educational needs and assessment
Maintains required job skill competencies and completes skill assessment annually
Completes and maintains documentation of continuing education hours annually
Performs other duties as assigned