Access Coordinator II, Surgical Oncology

Christiana Care Health Services • Newark, DE

1d • Onsite

About The Position

ChristianaCare is hiring a full time Access Coordinator II for their Surgical Oncology Department at the Helen F. Graham Center in Newark, DE. This position coordinates patient care across the practice, referring providers, hospital and specialty teams, and patients to ensure a timely and positive care experience. Responsibilities include obtaining and tracking referrals, verifying and documenting insurance coverage, and coordinating financial support as needed. The role also manages ongoing communication through Vocera and the Patient Portal and maintains effective coordination with patients, provider offices, and hospital staff. This position sits in the front desk at the practice and is patient facing. The work schedule is Monday-Friday, 8:00am- 4:30pm. ChristianaCare offers a collaborative, patient-centered environment where Access Coordinators play a vital role in ensuring timely, coordinated, and compassionate care.

Requirements

• High School Graduate or Equivalent
• 2 years’ experience in a medical office practice setting is required

Nice To Haves

• 3 years’ experience in a medical office practice setting is preferred

Responsibilities

• Coordinate patient care across the practice, referring providers, hospital and specialty teams, and patients to ensure a timely and positive care experience
• Obtain and track referrals
• Verify and document insurance coverage
• Coordinate financial support as needed
• Manage ongoing communication through Vocera and the Patient Portal
• Maintain effective coordination with patients, provider offices, and hospital staff
• Support coordinated patient care by working closely with referring physicians, hospital providers, and multidisciplinary care teams
• Manage new and urgent patient workflows
• Coordinate referrals and authorizations
• Schedule appointments and follow‑up care
• Support patient communication through phone, patient portal, and Vocera
• Perform front‑office administrative duties such as checking patients in and out
• Answer phones
• Maintain accurate documentation in EMR systems
• Support daily operational and quality activities to ensure an efficient and positive patient experience

Benefits

• Comprehensive, First‑Day Health Coverage: Comprehensive first‑day coverage, including medical, dental, vision, and life insurance.
• Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage.
• Enjoy low deductibles, plus $0 copays for unlimited primary care (in‑office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
• Generous Paid Time Off: Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
• Tuition Reimbursement for Career Growth: Advance your education with up to $5,250 per year in tuition reimbursement.
• Grow Your Family with Confidence: From advanced fertility care through Progyny to free maternity education and support, plus up to $5,000 in adoption assistance, our benefits are designed to help you build your family with confidence and care.
• Paid Parental Leave: Receive 12 weeks of paid parental leave to support your growing family, after one year of service.
• Retirement Planning & Financial Well-Being: Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%–5% based on service. Plus, take advantage of free financial coaching, counseling, and budgeting support.
• ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees