Access Coordinator II, Surgical Oncology
About The Position
ChristianaCare is hiring a full time Access Coordinator II for our Surgical Oncology Department at our Helen F. Graham Center in Newark, DE. This position coordinates patient care across the practice, referring providers, hospital and specialty teams, and patients to ensure a timely and positive care experience. Responsibilities include obtaining and tracking referrals, verifying and documenting insurance coverage, coordinating financial support as needed. The role also manages ongoing communication through Vocera and the Patient Portal and maintains effective coordination with patients, provider offices, and hospital staff. This position sits in the front desk at the practice and is patient facing. Work Schedule: Monday-Friday, 8:00am- 4:30pm
Requirements
- High School Graduate or Equivalent
- 2 years’ experience in a medical office practice setting is required
Nice To Haves
- 3 years’ experience is preferred
Responsibilities
- managing new and urgent patient workflows
- verifying insurance coverage
- coordinating referrals and authorizations
- scheduling appointments and follow‑up care
- supporting patient communication through phone, patient portal, and Vocera
- performing front‑office administrative duties such as checking patients in and out
- answering phones
- maintaining accurate documentation in EMR systems
- supporting daily operational and quality activities to ensure an efficient and positive patient experience
Benefits
- Comprehensive, First‑Day Health Coverage: Comprehensive first‑day coverage, including medical, dental, vision, and life insurance. Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage. Enjoy low deductibles, plus $0 copays for unlimited primary care (in‑office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
- Generous Paid Time Off Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
- Tuition Reimbursement for Career Growth Advance your education with up to $5,250 per year in tuition reimbursement.
- Grow Your Family with Confidence We’re here to support every step of your journey to parenthood—whatever that looks like for you. From advanced fertility care through Progyny to free maternity education and support, plus up to $5,000 in adoption assistance, our benefits are designed to help you build your family with confidence and care.
- Paid Parental Leave Receive 12 weeks of paid parental leave to support your growing family, after one year of service.
- Retirement Planning & Financial Well-Being Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%–5% based on service. Plus, take advantage of free financial coaching, counseling, and budgeting support.
- ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
