Access Coordinator II, Hematology Oncology

Christiana Care Health Services•Newark, DE

7d•Onsite

About The Position

ChristianaCare's Hematology Oncology Department in Newark, DE is seeking a detail-oriented, adaptable, and highly organized Access Coordinator II. ChristianaCare Oncology Hematology is located within the Helen F. Graham Cancer Center & Research Institute at 4701 Ogletown Stanton Road, Suite 2300 in Newark, Delaware. ChristianaCare Oncology Hematology is a top provider of cancer and blood disorders, including leukemia, lymphoma, multiple myeloma, and malignant/solid tumor cancers in various body parts. Join a team of experienced surgeons and physicians offering advanced treatments for blood, brain, breast, lung, and pancreatic cancers using the latest research and therapies. ChristianaCare Oncology Hematology provides comprehensive support, including educational programs, social services, and nutritional guidance to support physical, emotional, and spiritual well-being. This position coordinates patient care across the practice, referring providers, hospital and specialty teams, and patients to ensure a timely and positive care experience. Responsibilities include obtaining and tracking referrals, verifying and documenting insurance coverage, coordinating financial support as needed. The role also manages ongoing communication through Vocera and the Patient Portal and maintains effective coordination with patients, provider offices, and hospital staff.

Requirements

High School Graduate or Equivalent
Three to five years of experience in a private medical office and/or outside facility required.
One year of surgical scheduling and/or patient access required.

Responsibilities

Coordinates patient care across the practice, referring providers, hospital and specialty teams, and patients to ensure a timely and positive care experience.
Obtains and tracks referrals.
Verifies and documents insurance coverage.
Coordinates financial support as needed.
Manages ongoing communication through Vocera and the Patient Portal.
Maintains effective coordination with patients, provider offices, and hospital staff.
Manages new and urgent patient workflows.
Coordinates referrals and authorizations.
Schedules appointments and follow-up care.
Supports patient communication through phone, patient portal, and Vocera.
Performs front-office administrative duties such as checking patients in and out, answering phones, maintaining accurate documentation in EMR systems.
Supports daily operational and quality activities to ensure an efficient and positive patient experience.

Benefits

Comprehensive, First-Day Health Coverage: Comprehensive first-day coverage, including medical, dental, vision, and life insurance.
Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage.
Low deductibles, plus $0 copays for unlimited primary care (in-office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
Generous Paid Time Off: 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
Tuition Reimbursement for Career Growth: Up to $5,250 per year in tuition reimbursement.
Grow Your Family with Confidence: Advanced fertility care through Progyny, free maternity education and support, plus up to $5,000 in adoption assistance.
Paid Parental Leave: 12 weeks of paid parental leave to support your growing family, after one year of service.
Retirement Planning & Financial Well-Being: Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%-5% based on service.
Free financial coaching, counseling, and budgeting support.
Health insurance
Paid time off
Retirement
Employee assistance program