Access Coordinator I, Day Shift, Full Time
Adventist Health•Fort Bragg, NC
•Onsite
About The Position
Performs general administrative duties and customer service. Provides communication, information, assistance and coordination for all customer requests. Provides patient care support. Maintains excellent customer service.
Requirements
- One year physician office, hospital patient registration or patient accounting experience
Nice To Haves
- High School Education/GED or equivalent
- Associate’s/Technical Degree or equivalent combination of education/related experience
Responsibilities
- Greeting and registering patients
- Ensuring completion of required patient documents
- Updating patient demographic, insurance and financial information
- Providing copies of documents to patients
- Scheduling patient appointments
- Completing physician referrals
- Assisting patients with questions and requests
- Answering and directing incoming calls and secure messages via the EHR
- Making appointment reminder calls
- Verifying eligibility for services
- Collecting payment amounts due
- Organizing patient Outguides for next day appointments noting bad debt, authorization and other pertinent information
- Balancing patient payments and money box on a daily basis
- Couriers patient collections to the Business Office safe
- Following established clinic policies and procedures, including confidentiality requirements as set forth by HIPAA and Adventist Health
- Supporting an environment of teamwork, professional communication, excellent “customer service” and efficiency
- Performing other job-related duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
