Access Coordinator I (Per Diem, Evening Shift, AHMC)

Adventist Health•Fort Bragg, NC

4d•Onsite

About The Position

Adventist Health Mendocino Coast is seeking an Access Coordinator I for a per diem role with 10-hour evening shifts. We are looking for a qualified and dedicated individual who can work onsite at our Fort Bragg, CA location. Performs general administrative duties and customer service. Provides communication, information, assistance and coordination for all customer requests. Provides patient care support. Maintains excellent customer service. This position is represented by UFCW.

Requirements

High School Education/GED or equivalent: Preferred
Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
One year physician office, hospital patient registration or patient accounting experience: Preferred
All required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Responsibilities

Greeting and registering patients
Ensuring completion of required patient documents
Updating patient demographic, insurance and financial information
Providing copies of documents to patients
Scheduling patient appointments
Completing physician referrals
Assisting patients with questions and requests
Answering and directing incoming calls and secure messages via the EHR
Making appointment reminder calls
Verifying eligibility for services
Collecting payment amounts due
Organizing patient Outguides for next day appointments noting bad debt, authorization and other pertinent information
Balancing patient payments and money box on a daily basis and couriering patient collections to the Business Office safe
Following established clinic policies and procedures, including confidentiality requirements as set forth by HIPAA and Adventist Health
Supporting an environment of teamwork, professional communication, excellent “customer service” and efficiency
Performing other job-related duties as assigned