Access Center Nurse

Genesis Healthcare System • Moline, IL

3d • Onsite

About The Position

Provides professional nursing care through appropriate medical triage and education via the telephone to address customer’s health concerns. Works independently with minimal supervision.

Requirements

• Current Ohio RN License and ADN diploma or BSN.
• Minimum of four (4) years RN nursing experience.
• Current CPR certification or ability to obtain within 30 days of employment.
• Excellent verbal and non-verbal communications skills with a pleasant telephone voice to facilitate telephone-nursing intervention.
• Ability to read, write and explain or describe moderately complex information to enhance customer’s understanding.
• Ability to use the nursing process for problem solving of customers health questions/concerns.
• Excellent interpersonal, decision-making, facilitation, conflict resolution and investigative skills.
• Ability to provide outstanding customer service and maintain a high degree of confidentiality.
• Ability to work independently and under pressure in a complex and changing working environment.
• Excellent computer skills and knowledge of computer software, including programs such as Word, Excel, etc.
• Demonstrate excellence in typing skills, to include word processing.

Responsibilities

• Uses symptoms-based protocols to assess significant data to evaluate and classify the urgency of symptoms and advise patients on options for referral and/or intervention at the time of call.
• Provides patient teaching or facilitates its occurrence through referral or health information resources discussed to insure patient knowledge.
• Conduct outbound calls to follow up on patient compliance with the recommended plan in order to achieve optimal patient outcomes.
• Demonstrates the knowledge, skill and ability to schedule after hours procedures for departments and also notify the appropriate staff when emergencies occur.
• Documents all telephone inquiries in the telephonic nursing computer system at the time of the call.
• Performs other functions as assigned.

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree