Access Center Manager / Clinic Manager II

MSU Internal Job Postings Details • East Lansing, MI

4d • Onsite

About The Position

The Patient Access System Manager drives operational excellence across patient access services by setting clear performance standards, optimizing workflows, and ensuring staff accountability. This role leads call center, referral, and scheduling operations to enhance efficiency, improve access, and deliver a seamless, patient-centered experience while partnering with leadership to continuously improve systems and outcomes.

Requirements

• Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program in Business or Healthcare Administration or a related field
• Three to five years of related and progressively more responsible or expansive work experience in a medical clinic practice, ambulatory setting or health facility involving physician practice, including experience in management and supervision
• Previous supervisory or management experience required
• Excellent leadership, communication, and problem-solving skills

Nice To Haves

• Knowledge of Call Center operations
• Knowledge of data mining, analytics, or senior level reporting
• Knowledge of EMRs (EPIC preferred) and MyChart functions
• Knowledge of call center technology as work force management, scheduling builds and protocols, Customer Relationship Management
• Comprehensive knowledge of clinical processes and workflows preferred

Responsibilities

• Plan and oversee workflows to support patient access operations
• Monitor and improve performance standards and KPIs
• Ensure accuracy of patient registration and insurance data
• Develop and maintain SOPs and training materials
• Optimize use of systems and platforms (e.g., Epic)
• Promote a patient-centered access experience
• Oversee resolution of patient inquiries (billing, scheduling, insurance)
• Handle escalated concerns with professionalism and timely follow-up
• Partner with clinical, operational, and administrative leaders
• Provide recommendations to improve access and communication processes
• Coach and develop staff to achieve performance goals
• Serve as subject matter expert for patient access operations

Benefits

• Resume
• Cover letter

What This Job Offers

• Job Type: Full-time
• Career Level: Manager