Access Associate

TriHealth•Wilmington, OH

4d•Onsite

About The Position

Come join TriHealth as an Access Associate (PRN) at Clinton Memorial Hospital!! Working as an Access Associate at TriHealth means joining a team that plays a vital role in ensuring patients receive seamless, compassionate, and well‑coordinated care. In this position, you’ll be the first point of contact for patients and providers - scheduling physician‑ordered tests, completing accurate registrations, educating patients on required documentation, and helping them navigate insurance and financial questions. You’ll use your customer service skills, attention to detail, and ability to manage multiple computer applications to create a smooth, supportive experience for every patient you interact with. At TriHealth , you’ll be part of a nationally recognized, award‑winning health system that values teamwork, professional growth, and a culture of respect. You’ll work in a collaborative environment where accuracy, problem‑solving, and positive communication are celebrated, and where your contributions directly impact patient safety and satisfaction. TriHealth invests in your success with on‑the‑job learning - including medical terminology within your first year - and provides a stable, mission‑driven workplace where you can build a meaningful career serving the community. Apply today and grow your career with a team that truly values you.

Requirements

High School Diploma or GED Degree or GED (Required)
1 - 2 years’ experience Customer Service (Required)
Ability to operate multiple computer applications
Excellent verbal and written skills
Typing speed of 35 wpm
Medical terminology required within first year of employment if not already taken

Responsibilities

Performs Scheduling or Registration functions in a timely and accurate manner: working with TH ancillary departments to coordinate care and communicate with patients and physicians/offices to obtain information necessary to schedule and/or register patients.
Provide excellent customer service and answer patient questions and resolve issues.
Collect of copays, standard deposits and deductibles.
Schedule physician ordered tests in accordance with department guidelines; correlate medical diagnosis with ordered tests/procedures for medical necessity purposes that are required to receive reimbursement.
Educate patients on TH required legal compliance paperwork and provide financial triage (can properly direct patient with financial questions and explain concepts of insurance).
Ability to adapt to a dynamic workflow, appropriate volume of phone calls/registrations per hour and other identified departmental targets.
Follows regulatory and departmental policies for collection of data, patient safety and point of service collections.
Follow scripting, anticipates customer needs, problem solving skills, consistent and positive interactions with patients and co-workers.