BOA
About The Position
The staff member will strive to exceed the customers' expectations by demonstrating flexibility and sensitivity necessary to respond to the customers' needs. Responsible for all benefit collections; charge reconciliation, payment posting, insurance verification and authorization. Accountable for customer registration in iCare. Performs a variety of administrative duties that supports team such as answering phones and scheduling appointments for patients. Responsible for contacting patients on the Referral Work queues and place notations as needed. Required to be flexible in their work assignments as other duties may be assigned. The staff member will also assist with new employee on-boarding training. Responsible for the maintenance of office equipment and supplies required to support the facility operations.
Requirements
- High School Diploma or GED
Nice To Haves
- Associates Degree, Business or related field
- 1 year Related office experience
- Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM)
- Ability to work rotating schedules
- Ability to travel to other facilities as needed
Responsibilities
- Responsible for all benefit collections; charge reconciliation, payment posting, insurance verification and authorization.
- Accountable for customer registration in iCare.
- Performs a variety of administrative duties that supports team such as answering phones and scheduling appointments for patients.
- Responsible for contacting patients on the Referral Work queues and place notations as needed.
- Assist with new employee on-boarding training.
- Responsible for the maintenance of office equipment and supplies required to support the facility operations.
- Works effectively to resolve all incoming doctors orders and referrals within 24 hours of referral assignment.
- Completes all paperwork/computer based forms associated with all procedures according to department policies.
- Ensures that patient Wait/Registration times are consistently maintained at optimal levels to enhance the patient experience.
- Accurately and efficiently enters data into computer systems for registrations, doctor orders and other data entry responsibilities.
- Keeps team informed to support efficient department operations.
- Workflow processes are executed accurately and timely to meet deadlines.
- Ensures that patient experience is conveyed in every encounter, that courtesy and respect are exhibited at all times.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
