Access Associate- Emily Couric Cancer Center
About The Position
Access is the front door to cancer care, and at UVA Health’s Emily Couric Cancer Center, that first connection matters deeply. As an Access Associate, your work directly influences how patients and families experience one of the most critical moments in their lives. This role is essential to ensuring timely, coordinated, and compassionate access to oncology care in a nationally recognized academic medical center. UVA Health professionals share a common bond: a commitment to excellence in everything we do for our patients. As a member of the Access team, you are not only supporting clinic operations. You are shaping the patient experience across the oncology care continuum. In this role, you serve as a trusted guide for patients and families navigating complex care needs, while also acting as a resource for providers and colleagues who rely on your expertise to keep care moving forward without delay. This position stands out for experienced access professionals who want their skills to matter. Your ability to resolve issues, manage complexity, and improve processes directly supports high acuity oncology care and reinforces UVA Health’s mission to deliver patient‑centered, evidence‑based medicine.
Requirements
- High School Graduate or Equivalent.
- Customer service experience preferred.
- Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs.
Nice To Haves
- Experience: Preferred not required.
Responsibilities
- Engage patients, families, and referring providers across multiple points of the care continuum, both in person and by phone, using clear, compassionate communication.
- Manage complex patient scheduling, ensuring patients are seen by the right provider, at the right time, with the right records, particularly in oncology clinics where timing is critical.
- Serve as a primary point of contact for patients requesting preferred physicians and for health system departments coordinating single or multiple appointments.
- Collect and verify demographic and insurance information, support cash collections, and address patient and family needs with professionalism and empathy.
- Resolve access related issues independently, including record retrieval, follow‑up communication, authorization challenges, and scheduling barriers.
- Actively participate in issue resolution and process improvement, identifying patterns that impact patient access and contributing to more efficient, patient focused workflows.
- Support and mentor other Access Associates, reinforcing best practices and modeling service excellence in an oncology setting.
Benefits
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Short-term and Long-term Disability
- Retirement Savings Plans
- Flexible Spending Accounts
- Certification and education support
- Generous Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
