Access Associate
About The Position
As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families. STATUS: Full-Time, 40 hours per week, FTE: 1.0 LOCATION: 1425 Portland Avenue, Rochester, NY 14621 DEPARTMENT: Rochester General Pediatric Association SCHEDULE: 8 hr shift, Times vary between 8:30am-8:00pm, Saturday requirement 1x per month ATTRIBUTES 2 year degree or equivalent combination of education and work experience preferred Intermediate computer skills Excellent customer service and communication skills RESPONSIBILITIES Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable Billing & Payments. Collect and process payments when applicable EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.
Requirements
- 2 year degree or equivalent combination of education and work experience preferred
- Intermediate computer skills
- Excellent customer service and communication skills
Responsibilities
- Manage incoming calls while providing necessary information
- greeting patients providing direction as needed and scheduling patient appointments
- Complete the registration process for patients as defined by departmental policy
- verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
- Collect and process payments when applicable
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
