Access Associate
About The Position
As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families. STATUS: Full-Time, 36 hours per week LOCATION: Unity Hospital, 1555 Long Pond Road, Rochester, NY 14626 DEPARTMENT: OBGYN - Labor and Delivery SCHEDULE: 8 and/or 12 hour shifts, Most common shifts are 7:00pm-7:30:am, Other options are 7:00pm-3:30am, 3:00pm-11:30pm, 11:00pm-7:30am. Every other weekend required and every other Holiday. ATTRIBUTES 2 year degree or equivalent combination of education and work experience preferred Intermediate computer skills Excellent customer service and communication skills One year of customer service experience preferred RESPONSIBILITIES Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable Billing & Payments. Collect and process payments when applicable EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations. PAY RANGE: $17.85 - $19.50 CITY: Rochester POSTAL CODE: 14626 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.
Requirements
- 2 year degree or equivalent combination of education and work experience preferred
- Intermediate computer skills
- Excellent customer service and communication skills
- One year of customer service experience preferred
Responsibilities
- Manage incoming calls while providing necessary information
- greeting patients providing direction as needed and scheduling patient appointments
- Complete the registration process for patients as defined by departmental policy
- verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
- Collect and process payments when applicable
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
