Access Associate- Senior.
Rochester Regional Health
•Onsite
About The Position
As a Senior Access Associate, you lead in the management and guidance of team members to maintain Rochester Regional’s high-quality standards of customer care.
Requirements
- One year of related work experience in customer service setting required
- Ability to lead and take direction
- Basic computer skills
- Excellent customer service and communication skills
Responsibilities
- Provides knowledge, expertise and guidance to a team of access associates; assist in training new employees; serve as a resource to others in the resolution of complex issues
- Manage incoming calls and provide necessary information; greet patients and/or their representatives and provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
- Complete the registration process for patients and/or their representatives; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable
- Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy
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What This Job Offers
Job Type
Part-time
Career Level
Senior
Education Level
No Education Listed
