Access Associate - Optional - Bethesda North

TriHealth•Cincinnati, OH

5d•Onsite

About The Position

Make a difference every day as an Access Associate at TriHealth Bethesda North Hospital. Join a compassionate, servant led team committed to excellence in patient care while working in a supportive, high-energy environment. We offer career growth opportunities, a comprehensive benefits package (for PT or FT) and competitive shift differentials as appropriate for your shift worked. Can turn into Part-time or Full-time depending on your interest and future needs. Requires 2 weeks of Full-time Day paid training in Norwood. Apply today and grow your career with a team that truly values you.

Requirements

High School Diploma or GED Degree or GED (Required)
1 - 2 years experience Customer Service (Required)
Ability to operate multiple computer applications
Excellent verbal and written skills
Typing speed of 35 wpm
Medical terminology required within first year of employment if not already taken

Responsibilities

Performs Scheduling or Registration functions in a timely and accurate manner: working with TH ancillary departments to coordinate care and communicate with patients and physicians/offices to obtain information necessary to schedule and/or register patients.
Provide excellent customer service and answer patient questions and resolve issues.
Collect of copays, standard deposits and deductibles.
SCHEDULING: schedule physician ordered tests in accordance with department guidelines; correlate medical diagnosis with ordered tests/procedures for medical necessity purposes that is required to receive reimbursement.
REGISTRATION: educate patients on TH required legal compliance paperwork and provide financial triage (can properly direct patient with financial questions and explain concepts of insurance).
Ability to adapt to a dynamic work flow, appropriate volume of phone calls/registrations per hour and other identified departmental targets.
Follows regulatory and departmental policies for collection of data, patient safety and point of service collections.
Follow scripting, anticipates customer needs, problem solving skills, consistent and positive interactions with patients and co-workers.