Access Associate Senior - Children's Ambulatory

UVA Health•Charlottesville, VA

7d•$20 - $30•Hybrid

About The Position

Make a meaningful impact on the front line of patient access and experience. As an Access Associate Senior at UVA Health, you play a critical role in ensuring patients receive seamless, compassionate entry into care across a complex and high-performing academic medical system. The Access Associate Senior role may be available to be hybrid work-from-home after 6 months. The Role In this high-impact position, you will serve as a trusted access expert across multiple clinical settings, supporting patient intake, registration, scheduling, and financial clearance functions. Your ability to adapt quickly, maintain accuracy, and provide outstanding service will directly influence both patient experience and operational efficiency. On any given day, you may: Perform patient registration, insurance verification, and demographic updates with a high level of accuracy Coordinate and manage appointment scheduling across a variety of specialty and primary care services Communicate directly with patients and families, providing clear guidance on processes, expectations, and next steps Collaborate with clinical teams, providers, and fellow access staff to resolve complex scheduling or registration challenges Maintain composure in a fast-paced, high-volume environment while prioritizing both patient care and compliance standards This role demands strong judgment, adaptability, and a patient-centered mindset, as you will be stepping into diverse workflows and cross functioning teams while upholding UVA Health’s high standards of excellence.

Requirements

High School Graduate or Equivalent required
2 years relevant experience required
Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience
Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills
Attention to detail and ability to write legibly and compose messages clearly and concisely

Nice To Haves

Associates degree preferred

Responsibilities

Perform patient registration, insurance verification, and demographic updates with a high level of accuracy
Coordinate and manage appointment scheduling across a variety of specialty and primary care services
Communicate directly with patients and families, providing clear guidance on processes, expectations, and next steps
Collaborate with clinical teams, providers, and fellow access staff to resolve complex scheduling or registration challenges
Maintain composure in a fast-paced, high-volume environment while prioritizing both patient care and compliance standards