Access and Reference Services Associate
About The Position
The Access & Reference Services Associate provides access services and reference desk support and staffing, supervises student employees, and serves as the lead staff member during evening and weekend hours. This position is responsible for providing basic reference services and making referrals to librarians. As a student supervisor, this role is responsible for hiring, initial and ongoing training, and scheduling of student employees. This position provides essential support functions for outreach and engagement services as well as collection management. To accomplish this work, this position requires the ability to function within multiple complex systems and understand how manipulation of these systems will impact other operations; and continuing self-directed learning to adapt to changing systems and new technologies. Essential skills for this position include problem solving, the ability to work independently, and excellent communication skills.
Requirements
- Bachelor’s degree or equivalent experience
- High degree of computer literacy, including knowledge of Windows, Microsoft Office Suite, Mac/Apple computers and software, Moodle (or other learning management systems); Zoom (or other video conference systems)
- Basic knowledge of photocopiers and scanners
- Customer service experience
- Excellent oral and written communication skills
- Effective interpersonal skills
- Highly self-motivated and ability to initiate tasks.
- Experience providing quality customer service
- Strong organizational skills
- Ability to prioritize and work with deadlines
- Ability to work independently and proactively
- Accuracy and attention to detail
- Ability to work effectively with diversified populations
- Ability to maintain confidentiality
Nice To Haves
- Library experience
- Supervisory experience
Responsibilities
- Provides access and reference services.
- Manages circulation activities: Compiles circulation statistics and runs reports as needed for statistical analysis. Coordinates check-in procedures and circulation policies and procedures. Creates/maintains access-services documentation (desk procedures, student worker manuals, emergency/closing checklists).
- Provides high-quality customer service to library patrons: Coordinates service desk procedures and communications to ensure consistent service delivery across shifts. Collaborates with Head of Learning, Research, and Engagement Services to provide basic reference support at a single service desk. Answers reference and technical support questions (help with citations, software/hardware problems, printing, help with searching and database functionality, help finding books in the stacks, referrals to librarians). Completes professional development opportunities and training related to reference services. Oversees evening outreach activities as needed.
- Supervises access services and reference student employees.
- Hires, trains, supervises, and schedules student assistants. Completes performance evaluations for student assistants. Collaborates with Access and Learning Services Coordinator to ensure effective training on the following stacks maintenance responsibilities: shelving, shifting, and inventory.
- Supports and executes collections maintenance tasks.
- Completes electronic collection maintenance tasks, including but not limited to, withdrawing items from WMS. Completes physical collection maintenance tasks, including but not limited to, shifting, recycling materials. Collaborates with Head of Collections Management & Discovery and Head of Learning, Research, and Engagement Services to perform systems maintenance projects, including, but not limited to, LibGuides maintenance.
- Coordinates and executes billing services.
- Communicates with students about overdue, missing, and lost items. Works with the Business Office to invoice students when items are not returned.
- Supports outreach and engagement services.
- Develops New Book List. Assists with library publications and newsletters. Serves on library outreach and engagement committees.
- Completes other duties as assigned.
Benefits
- Health Insurance
- Health Savings Account
- Flexible Spending Account
- Vision Insurance
- Dental Insurance
- Preventative Chiropractic Program
- Retirement Plan
- Long-Term Disability Insurance (full-time only)
- Life Insurance (full-time only)
- 13 Paid holidays including the time off between Christmas and New Year's
- MN Paid Family and Medical Leave
- Up to 100% tuition with discounts and scholarships for yourself and dependents at Concordia College and Concordia Language Villages
- Up to 50% tuition discount for dependents with Oak Grove Lutheran Schools
- Up to 100% tuition discounts for dependents with participating partners: CIC-TEP, ELCA schools, and Tuition Exchange Inc.
- access to athletic facilities, library, fitness classes, athletic events, theatre events, purchase dining on campus, free MATbus rides
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
