Accenture Life & Annuity Delivery Lead

Accenture•St. Louis, MO

2d•$112,900 - $302,400•Hybrid

About The Position

The ALIP Production Support Lead will be responsible for leading end-to-end delivery or a defined component of a contract to meet operational, contractual, and financial commitments. Your role will focus on ensuring service quality and efficiency while managing delivery outcomes and identifying opportunities for follow-on work through up-selling or cross-selling. You are expected to be a subject matter expert with deep knowledge and experience, demonstrating strong influencing and advisory skills. You will take responsibility for team decisions, engage with multiple teams, and contribute to key decisions by providing solutions that apply across various groups. Master proficiency in Account Delivery Management is required. Master proficiency in Work Management is recommended. Expert proficiency in Estimation and Planning is suggested.

Requirements

Min 5 years experience in a previous Delivery Lead role, with multiple accounts/clients’ production support experience, effectively managing a pool of ALIP resources for their optimum utilization across clients.
Min 5 years experience to conceive, implement and ensure best practices guidelines for effective incident management across AO/IO towers in both Accenture hosted and client self-hosted setup.
Min 3 years experience in resource and Financial management – forecast, tracking, reporting.
Min 3 years experience in Client and executive level stakeholders management (reporting, communication)
One Team mindset with highly collaborative approach in adhering to contractual SALs commitment and compliance across clients.
Sales Support (solutioning, pricing and RFP response as well as proposals & contract renewals)

Nice To Haves

Master proficiency in Work Management is recommended.
Expert proficiency in Estimation and Planning is suggested.

Responsibilities

Overall delivery governance for Production Support Service
Providing strategic guidance to enhance delivery processes and improve overall production support and delivery service quality.
Collaborating with stakeholders to align delivery objectives with business goals and customer expectations.
Maintaining production volumetrics related to mean time to resolve, average response time, SLA compliance and other things that can be used during estimation and provided to executives and clients as needed
Driving continuous improvement initiatives to optimize operational efficiency, resource utilization, production support response and remediation SLAs compliance.
Mentoring and supporting team members to elevate their performance and foster professional growth.
RFI, Pre Sales and Opportunity support including contract management and negotiation.
Production Support transformation, automation, and AI initiatives adoption.
Production Operations Oversight across Clients
Operational decision making and prioritization
SLA and KPI management across cl
Incident and major incident management
Escalation management
Client relationship management including managing client expectations
Executive communications, reporting and presentation
Change Management and Executive CAB Approvals
Client Compliance Form Responses
Coordination between Production Support, IO and DevOps groups
Initial point of contact for production clients
Vendor Compliance responses
Response to Security Breach questions from clients