Acadia Procedure Specialist II - location flexible

Truist Bank•Atlanta, GA

13d•Remote

About The Position

The Acadia Procedure Specialist II position is responsible for creating and maintaining operating procedures for Consumer & Small Business Banking. These procedures must comply with overarching operational policies, support Truist values, and protect the company's relationship within the marketplace and regulatory communities. The role involves creating and maintaining procedures with moderate to high technical complexity, focusing on efficiency, accuracy, and reducing ambiguity. It also requires developing and maintaining partnerships with various departments, responding to end-user feedback, and representing the Teammate Process & Business Practice on projects. The specialist will assess gaps in processes, recommend solutions, and influence change. An annual review of operating procedures is required to ensure compliance with regulatory and process changes. Additionally, the role involves mentoring other Procedure Specialists, providing training, and assisting the Knowledge Delivery Manager. Day-to-day activities include attending project meetings, updating procedures, educating partners, managing workflow, reviewing/publishing procedures, and escalating risk-based concerns.

Requirements

Bachelor's degree, or equivalent education and/or related training
5 years' experience in a related field of banking operations or retail/commercial banking
Demonstrated strong interpersonal, leadership, communications and analytical skills
Intermediate PC skills to include a good working knowledge of Microsoft Office
Demonstrated ability to prioritize, delegate, follow up and expedite all issues daily
Solid knowledge of financial industry applicable laws such as Patriot Act, AML and BSA, core deposit products and related activities and banking systems

Nice To Haves

College Degree with a focus on business or technical writing
3 years' experience in multiple areas of bank operations
At least two years of experience writing procedures for Truist
Experience with quality review, audits and regulatory reporting
Experience with Truist lending processes and systems

Responsibilities

Create and maintain teammate operating procedures with a moderate to high technical complexity, focusing on efficiency, accuracy and reducing ambiguity.
Assess the need for end user communication when changes are needed or new procedures are created, assist with that communication and coordinate publication dates.
Ensure procedures comply with overarching operational polices with an eye toward supporting Truist values and protecting the relationship of Truist within the marketplace and regulatory communities.
Develop and maintain partnerships with Compliance, Legal, Risk, Subject Matter Experts and End Users through open, timely and accurate communications.
Evaluate and respond to end user feedback by providing answers to teammate questions and scheduling procedure updates as needed.
Represent Teammate Process & Business Practice on projects and act as liaison with partners.
Maintain an awareness of the intended and unintended consequences of actions.
Assess gaps in processes and make recommendations to solve concerns.
Use strategic thinking skills to influence change to solve these concerns and gain buy-in from partners.
Perform an annual review of operating procedures, partnering with appropriate teammates, to determine if changes are needed to comply with regulatory/process changes.
Make changes as needed, appropriately document the review and coordinate end user communication.
Act as a mentor for other Procedure Specialists, provide training and assist Knowledge Delivery Manager with answering daily questions.
Manage competing priorities effectively and stay organized even with highly detailed work so that tasks stay on track.
Attend project meetings, updating procedures, educating partners on workflow, managing work flow, reviewing/publishing procedures and escalating risk-based concerns.