Academy Manager - Professional Skills

Bank of America•Plano, TX

4d•Hybrid

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for leading and supporting employees through onboarding and core programs and upskill programs. Key responsibilities include identifying effective behaviors, implementing management routines, and tools/resources to ensure accuracy and consistency throughout the Academy experience. Job expectations include partnering with leadership to drive employee development and increase speed to proficiency through virtual/in-person skill development, practice sessions, simulator workshops, knowledge assessments, and one-on-one coaching. The Academy Manager supporting Professional Skills is responsible for supporting the design, delivery, evolution, and management of the enterprise Professional Skills portfolio. This role partners with internal stakeholders and external vendors to assess skill needs, develop learning solutions, and enhance the learner experience. As a trusted consultant, the individual applies learning expertise, industry trends, and business insights to advance professional skills development and support organizational priorities.

Requirements

Experience in professional skills, leadership development, and personal growth topics
Proven ability to coach, manage, and develop employees driving proficiency and performance in a customer centric environment
Demonstrated Leadership Skills and ability to influence without authority
Proven ability to diagnose root cause/skill gaps and develop and execute effective performance action plans to build skill/knowledge
Demonstrated problem solving, strong follow-up skills and ability to escalate and gain resolution as needed
Proficiency in day-to-day risk identification and mitigation, and ability to communicate and reinforce the bank’s risk culture
Strong interpersonal skills, including the ability to easily engage others in dialogue, influence without direct authority, convey sincere interest in building/deepening relationships, and demonstrate a commitment to excellence
Strong organizational skills including the ability to manage multiple responsibilities and prioritize
Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
An avid learner who demonstrates bank acumen and maintains awareness of Professional Skills, AI-enabled learning, emerging technologies, and workforce development trends to inform recommendations and drive innovation.
Ability to influence virtually
Proven ability to coach up and across as well as receive and implement direct feedback

Nice To Haves

Experience designing, developing, and maintaining learning programs, curricula, and learning solutions
Knowledge of adult learning theory, instructional design methodologies, and learning best practices
Experience managing programs, portfolios, or cross-functional initiatives
Knowledge of learning technologies, learning analytics, and vendor-supported solutions
Familiarity with AI-enabled learning tools, generative AI applications, and emerging technologies that support skills development and learner engagement.

Responsibilities

Facilitates onboarding, core and/or upskill Academy programs (virtually and/or in the classroom), inclusive of delivering assessments, managing practice pods, call calibration sessions, practice sessions, and simulator workshops
Identifies behavior and proficiency gaps, develops action plans, and coaches participants to ensure successful completion of training programs and achievement of milestones
Manages program outreach, coordination, logistics, communications, calendar planning, escalations, and ensures teammates have access to technology
Partners with Academy content design teammates to provide feedback on content, curriculum, and programs
Ensures adherence to risk culture by enforcing internal and regulatory policies, procedures, and processes throughout new to role programs
Conducts periodic post-program completion checkpoints to gauge the participants understanding and help accelerate speed to desired proficiency and/or reduce the learning curve for associates
Participates in Line of Business (LOB) leadership routines and initiatives, providing stakeholders with feedback on teammate development and program updates
Support end-to-end management of Professional Skills portfolio, including content strategy, design, development, deployment, communications, reporting, evaluation, content governance, and vendor management.
Partner with team members, stakeholders, and enablement partners to design, develop, curate, and maintain learning solutions, skill plans, pathways, AOD resources, and other portfolio assets.
Consult with Academy partners and business leaders to assess learning needs, recommend solutions, and deliver a seamless learner experience.
Collaborate with internal teams and external vendors to evaluate, build, and deploy learning solutions across multiple modalities, including AI-enabled learning experiences, while monitoring learner feedback, utilization data, industry trends, and best practices to drive continuous improvement and innovation.
Develop and maintain portfolio communications, marketing materials, presentations, toolkits, resource guides, executive reporting, dashboards, and performance updates.
Contribute to strategic initiatives and evolving priorities across Professional Skills, including AI literacy and adoption, emerging skill areas, learning technologies, enterprise talent initiatives, and workforce development efforts.