Academy Driver Recruiter

U.S. Xpress•Chattanooga, TN

1d•Onsite

About The Position

This position is responsible for creating rapport with potential recruits that are interested in attending CDL school. This position will be responsible for recruiting, screening, interviewing, and selecting qualified applicants to attend Driver Academies.

Requirements

High school diploma or GED required
1-2 years of experience in a call center environment, inside sales, or other related fields required or equivalent experience in high volume/high paced work
Professional communication skills and common courtesy required. Ability to exchange information effectively in a concise and logical way and be sensitive to audience diversity
Strong skills with Microsoft Office suite (e.g. Word, Excel, Outlook, etc.)
Sound judgment, de-escalation, and problem-solving skills
Ability to effectively build rapport/relationships via the phone
Must be self-motivated and detail-oriented
Adept at assessing organizational dynamics and managing change
Works quickly and efficiently. Able to test solutions, learn, and iterate quickly
Proactive and pragmatic problem solver
Communicates effectively across multiple mediums

Nice To Haves

Transportation, Logistics, and/or Tech industry experience preferred.

Responsibilities

Own the Academy driver recruitment process to fill existing openings in class (including sourcing, interviewing/screening, and closing candidates) while maintaining current knowledge of transportation rules and regulations as well as the USX hiring guidelines.
Interview, gather, and analyze data to determine if applicants meet USX hiring guidelines. Review MVR, DAC, and criminal background of potential applicants.
Ensure compliance with all applicable laws, regulations, admission and accreditation standards.
Use discretion to extend conditional offers to potential academy student applicants who meet qualifications while focusing on providing a great candidate experience.
Communicating required documentation for Financial Aid purposes and adhering to established scripts and guidelines.
Develop constructive and cooperative working relationships with others and maintain them over time.
Provide prospective students with available company and or community resources that can assist them throughout the training program.
Manage inbound/outbound calls and schedule appointments based on business needs.
Support team and organizational objectives through proactive collaboration.
Review MVR, DAC, and criminal background of potential applicants.
Exercise judgement in extending offers while delivering a positive candidate experience.
Effectively partner with leadership to manage expectations of drivers, solve recruiting issues, and act as an advisor throughout the recruiting process.
Utilize de-escalation skills when handling sensitive decisions to disqualify a driver from potential employment.
Enter driver information accurately in TenStreet, confirming proper system integration.
Promote USX company-wide programs in recruiting, marketing, employee referrals, and job postings.
Effectively communicate U.S. Xpress’ mission and culture to help candidates understand impact and value.
Collaborate with all levels of the organization to harness collective intelligence of the workforce.
Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.