(USA) Academy Coach

Walmart•Jacksonville, FL

1d•Onsite

About The Position

The Academy Coach is responsible for coordinating, completing, and overseeing job-related activities and assignments. This includes developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals, building accountability, and promoting continuous learning. The coach conducts training classes, stays informed on store process changes, and provides supervision and development opportunities for associates. They deliver training through various modalities, ensure compliance with company policies, and conduct visits to facilities to ensure classroom learnings translate to expected performance. The role also involves engaging in content teachbacks, co-facilitation, and providing feedback to the Learning Services team. Additionally, the Academy Coach supports the adoption of structure and change initiatives and provides customer service and assistance with facility processes outside of class delivery time.

Requirements

Current Walmart associate with 18 months’ experience in Walmart operations as a salaried member of management supervising non-exempt associates/employees.
Successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training (if applying for a position in a store that sells firearms).
State issued Certificate of Eligibility (if applying for a position in a store that sells ammunition).
Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings, etc.).

Nice To Haves

Salaried Walmart operations experience supervising 5 or more direct reports with responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
Conducts training classes in accordance with the block schedule by executing activities as designed, completing additional activities as indicated (e.g., monitoring Virtual Reality training utilization, overnight teaching, end-of-day activities across multiple Academy locations including virtually).
Stays informed on changes in store processes by working with associates and leaders within their home store.
Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
Delivers training to facility-level associates through Regional-level leadership by leveraging different modalities (e.g., in-person training, Academy Connect, VR, future technology, implementing and supporting training for specialty and change initiatives).
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
Conducts visits within facilities in the assigned area to ensure classroom learnings are translating to expected performance of facility processes and reports to facility and catchment leadership.
Engages in content teachbacks and co-facilitation of content with peer Academy Coaches and Academy leaders with a focus on giving and receiving feedback using the Academy model (Situation Behavior Impact).
Continuously focuses on improving facilitation and delivery skills to deliver a world-class learning experience.
Coordinates with facility and facility leadership by providing insight on talent potential and feedback on succession plans, providing weekly leadership feedback on participants attending Salaried Manager Core training.
Conducts facilitation audits on all Academy roles.
Participates in content development and reviews to provide feedback and suggestions to the Learning Services team.
Conducts assessment reviews in partnership with the Learning Services team to validate the accuracy of content.
Supports the adoption of structure and change initiatives through engaging with associates within home and assigned facilities, educating associates on change initiatives through classroom training and virtual classroom facilitation.
Supports Academy facilities outside of class delivery time by providing customer service, assisting in the execution of facilities processes, and executing tour-to-teach.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.