Academic Technology Operations Analyst

St. Olaf CollegeNorthfield, MN
1d$68,000 - $77,000Hybrid

About The Position

Position Title: Academic Technology Operations Analyst. Department: Library and Information Technology Services. Classification: Exempt. FTE: 1.0. Work Schedule: The standard 40-hour work schedule is Monday - Friday, 8:00 am - 5:00 pm; flexible work arrangements can be proposed and are subject to approval by HR and relevant supervisors; occasional evening and weekend hours as needed; travel up to 3% of the work schedule, which includes local (Twin Cities metro area) and national travel. Overnight trips average 1-2 trips per year. Work Location: Hybrid. WFH 1-2 days a week. Will work on campus fully for the first six months. Salary Range: $68,000 - $77,000.

Requirements

  • Education: Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
  • Experience: Experience supporting enterprise software applications, preferably in higher education.
  • Strong understanding of student information systems, advising software, or academic technologies.
  • Excellent communication and interpersonal skills, with the ability to work effectively with faculty, staff, and vendors.
  • Strong problem-solving and analytical skills.

Nice To Haves

  • Experience: Experience supporting enterprise software applications, preferably in higher education.
  • Strong understanding of student information systems, advising software, or academic technologies.
  • Excellent communication and interpersonal skills, with the ability to work effectively with faculty, staff, and vendors.

Responsibilities

  • Software Support. Serve as the primary technical liaison for the college’s academic administrative software, including advising systems, degree planning tools, case management solutions, and related student information systems. Collaborate with subject-matter experts to configure new software. Support faculty, advisors, and staff in the effective use of software for course registration, academic planning, student progress tracking, Academic support, early alert, and documentation. Troubleshoot system issues, analyze root causes, and coordinate resolutions with vendors and internal IT teams. Monitor system performance and data integrity related to academic records.
  • Faculty and Staff Support & Training. Provide training and one-on-one support to faculty, staff, and academic advisors on the use of academic administrative software. Collaborate with subject-matter experts to develop user guides, job aids, and training materials to promote consistent, effective system use.
  • Technical Liaison & Vendor Management. Serve as the primary point of contact with vendors for academic administrative software. The software will include, but not be limited to, Civitas, SIS, etc. Coordinate system upgrades, patches, enhancements, and issue resolution with vendors. Communicate system changes, known issues, and new features to academic stakeholders.
  • Software Management. Assess the impact of system changes on academic workflows and develop implementation and communication plans. Support and help coordinate the testing, validation, and rollout of new features and system updates. Gather feedback from users and recommend system improvements.
  • Collaboration & Continuous Improvement. Collaborate with Academic Advising, Registrar, Enrollment Management, and IT teams to align systems with institutional goals. Analyze business processes and recommend technology-based solutions to streamline and enhance academic operations. Ensure systems comply with federal, state, and institutional policies and data governance standards. Promote services and represent the libraries and IT, including creating media, planning & working at events, contributing ideas, and helping the Events and Engagement committee to make the libraries a welcoming place. Support, respect, and commit to embracing diverse backgrounds, values, and points of view to build a strong and inclusive community. Complete and meet deadlines for required training and performance management cycles. Perform other duties as assigned.
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