Academic Support Coordinator

Regent University•Virginia Beach, VA

2d•Onsite

About The Position

This position advances student success and retention by leading the coordination, delivery, and continuous improvement of academic support services—both on campus and online. With a strong focus on quality and excellence, the Academic Support Coordinator serves as a subject matter expert, develops instructional programs and digital resources, supports assessment initiatives, administers testing services, ensures quality and excellence in offerings, and supports the operation of academic support systems.

Requirements

Exceptional writing background including a solid understanding of MLA, APA, and Turabian.
Superior writing skills.
Excellent oral communication skills.
Ability to present complex information to multiple audiences with expertise.
Ability to teach concepts clearly and concisely.
Bachelor’s degree required in a writing-intensive field.
Strong communication skills.
Expertise in research-based writing.
Ability to work independently.
Willingness to serve others.
Ability to be responsible for managing a team through recruiting, hiring, training, and ongoing development academic coaches.
Demonstrates patience, empathy, kindness, and active listening.
Proficiency with Microsoft 365.
Commitment to Regent’s core values of Excellence, Innovation, and Integrity.

Nice To Haves

Master’s degree preferred.

Responsibilities

Design, deliver, and assess CSH online and on-campus workshops and presentations about writing, reading, and study skills, and support the NPP cohorts along with other specialized academic support initiatives.
Recruit, train, develop, and evaluate academic support academic coaches; maintain accurate records and documentation of all related activities including overseeing the coach preparation course and the coach training course.
Develop, maintain, and promote high-quality, scalable digital learning tools and materials that enhance the student academic experience, including short “Growth Tracks”.
Manage Canvas-based academic support courses, including the Academic Integrity Workshop, and support CLEP exam administration.
Troubleshoot key academic systems (e.g., appointment scheduler, support email accounts) and assist in coordinating special online academic support events.
Support academic support assessment efforts, including Quality Enhancement Plan (QEP) activities and other university initiatives focused on student success.