Academic Support Assistant Intermediate

SSM Health • Richmond Heights, MO

2d • Onsite

About The Position

Provides administrative and patient business support in both clinic and academic settings. Organizes and coordinates office support functions.

Requirements

• One Year of Healthcare Customer Service is required
• High School diploma/GED or 10 years of work experience
• One year experience

Responsibilities

• Assists with preparing and facilitating meetings, conferences, programs, and/or special events.
• Communicates with others in person, telephone, and/or email.
• Ensures medical appointments, special instructions, and patient information are entered into electronic medical system and/or delivered to the patient as required.
• Schedules patient visits and procedures as requested. Opens, adjusts, and closes clinics or surgery blocks. Coordinates scheduling and referrals with internal and external healthcare providers and services. Processes schedule changes or cancellations as appropriate.
• Works with patients to ensure medical clearance has been obtained prior to surgery. Works directly with patients and insurance providers to obtain prior authorizations, coordinate peer reviews, etc.
• Gathers information needed to schedule surgeries consistent with department guidelines.
• Manages select clinical research tasks including invoicing and coordination with sponsor.
• Works under an increased scope (e.g., number of providers, medical residency support) and demonstrates an intermediate level of business and medical acumen/knowledge.
• May be responsible for tracking and maintaining financial records and databases. May provide support for graduate medical education (GME) function.
• Performs other duties as assigned.

Benefits

• SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees