Assistant Director - Academic Support Services

the CIA•St. Helena, CA

8d•$75,000

About The Position

The Assistant Director Academic Support Services provides management of operational educational support functions for the Greystone campus of the Culinary Institute of America (CIA). These functions include; academic support, disability services and library support. The Assistant Director’s responsibilities include supervision, training, scheduling, and evaluation of the tutoring center employees as well as budgeting, planning and assessment, process management, and project coordination for the Greystone campus. The Assistant Director works directly with the Director of Academic Support Services, the Deans and Department Directors focusing on student retention and graduation through the management of learning strategies center and campus library programs.

Requirements

Bachelor’s Degree in Special Education or related field.
Two (2) years of academic/student support experience.
Strong computer experience, which must include the ability to work effectively with a variety of web-based information systems and MS Office suite products, such as Word, Excel, PowerPoint.
Strong teamwork and interpersonal skills; ability to be adaptable, dependable and handle multiple priorities simultaneously.
Demonstrated ability to show a high level of service responsiveness to customers.
Ability to use sound judgment and discretion in handling sensitive issues with confidentiality and discretion.
Excellent written, verbal communication, and presentation skills required.
Must have demonstrated ability in organizational, time management, problem solving and interpersonal skills.
Must display a high level of energy and self-motivation.

Nice To Haves

Management experience preferred.
Experience working with remote or branch locations preferred.

Responsibilities

Develop and implement appropriate goals, procedures and assist Director of Academic Support Services with creating policies.
Collaborate with Senior Dean on budget planning for the operations of the Library Learning Commons on the Greystone campus.
Provide educational support services that meet the needs of today's diverse learners.
Manage the Student Academic Support needs on the Greystone campus and assist the Director of Academic Support Services on all three (3) campuses to ensure quality service is provided by directing and supervising peer tutors in the tutoring center.
Collect data to predict future needs for academic support to prepare appropriate programs to meet the needs of CIA students.
Provide individual academic support, guidance, and consultation to students and act as a mentor for students.
Coordinate outreach and data collection for all CIA Cares support services program, below 2.0, and academic probation students with continuous tracking and high touch outreach each academic block to all at-risk students and those within the 2.0-2.49 GPA range to support campus retention efforts.
Work collaboratively with faculty and staff to update support service delivery, staffing patterns, and integration of information technology and print resources.
Support the increase of student success outcomes by managing the student/peer tutoring program.
Manage data collection, outreach, and tracking of students with outstanding ServSafe exams, including monitoring of required tutoring hours and creating study work plans.
Assist with and implement assessment of learning outcomes and tutoring effectiveness on the Greystone campus.
Informally assess the needs of all disabled students who identify themselves to the College and students who seek help because they are experiencing academic difficulty.
Ensure that each student with a disability has proper documentation describing their condition.
Determine from students’ documentation and interviews what accommodations are appropriate and reasonable for their program of study, monitors their progress throughout the curriculum, develops study aids to assist students in learning as well as to add to their resources of the LLC.
Manage student library acquisitions and inventory.
Any and all other duties as assigned.