Academic Support Associate

Ivy Tech Community College • Plainfield, IN

2d • $15 • Onsite

About The Position

This position provides support primarily to the Plainfield site by answering the phone, greeting and assisting students, staff and visitors, addressing questions, referring to appropriate information sources, and assisting students to find information on Ivy Tech and MyIvy websites. The position, working under minimal supervision, serves as first point of contact to address day to day operation of building during the shift by identifying and reporting potential problems that may require resolution. The Academic Support Associate also functions to assist faculty and staff with trouble shooting any issues that may arise such as submitting facility or IT help desk tickets, finding a work around solution to meet the immediate need of students or staff, or escalating concerns to building leadership. The position requires the staff member to be a continuous learner understanding key information about Ivy Tech Community College and Services. As assigned, the staff member completes projects to aid in the effective operation of the department. Includes general office tasks involving frequent public contact and frequent computer use.

Requirements

• High School Diploma or GED
• Excellent communication and organizational skills
• Computer proficiency
• Ability to handle difficult situations to reach positive solutions
• Must be able to walk around office and classroom environments
• Ability to make decisions independently in order to serve students and faculty/staff
• Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.
• Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Nice To Haves

• The ability to process verbal and numeric information accurately and quickly
• The ability to handle difficult situations to reach positive solutions
• Ability to work on own initiative
• Ability to move around freely in an office environment

Responsibilities

• Greet visitors, students, faculty/staff and community members as first point of contact.
• Respond to requests for information as first point of contact via phone call or walk-in needs.
• Assist students with completing enrollment steps for admission to college, completing application, online orientation, registering for class, making appointments, answering enrollment steps, and navigating Ivy Tech websites.
• Assist with wayfinding and facility or service needs, including escalation to proper staff member and other duties as assigned.
• Demonstrate a strong customer service and/or student advocacy through a positive attitude of approachability, adaptability, strong problem-solving and desire to identify and support student success.
• Adjustment of hours including evening and/or weekend work may be required.
• Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe manner and with minimal supervision.

Benefits

• Competitive benefits and professional development programs
• The most advanced technologies in our classrooms and training facilities
• Collaborative and innovative culture with a focus on creativity and employee belonging
• Commitment to adapting to meet Indiana's workforce needs and fostering a sustainable, inclusive workplace

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED