Academic Support Assistant Intermediate

SSM Health • Saint Louis, MO

1d • Onsite

About The Position

Provides administrative and patient business support in both clinic and academic settings. Organizes and coordinates office support functions. Works under an increased scope (e.g., number of providers, medical residency support) and demonstrates an intermediate level of business and medical acumen/knowledge. May be responsible for tracking and maintaining financial records and databases. May provide support for graduate medical education (GME) function.

Requirements

• One Year of Healthcare Customer Service is required
• High School diploma/GED or 10 years of work experience
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Responsibilities

• Assists with preparing and facilitating meetings, conferences, programs, and/or special events.
• Communicates with others in person, telephone, and/or email.
• Ensures medical appointments, special instructions, and patient information are entered into electronic medical system and/or delivered to the patient as required.
• Schedules patient visits and procedures as requested.
• Opens, adjusts, and closes clinics or surgery blocks.
• Coordinates scheduling and referrals with internal and external healthcare providers and services.
• Processes schedule changes or cancellations as appropriate.
• Works with patients to ensure medical clearance has been obtained prior to surgery.
• Works directly with patients and insurance providers to obtain prior authorizations, coordinate peer reviews, etc.
• Gathers information needed to schedule surgeries consistent with department guidelines.
• Manages select clinical research tasks including invoicing and coordination with sponsor.
• Performs other duties as assigned.

Benefits

• One week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Instant access to earned, unpaid base pay before payday through DailyPay (fees may apply).
• Upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED