Academic Success Advisor, Office of Academic and Career Success

Arizona State University

5d•$46,300 - $52,000•Hybrid

About The Position

Provides direct student-facing support to undergraduate students enrolled at the university. Utilizes a wide range of software, student development theory, and retention-focused strategies. Working under direct supervision to support students by performing specific, articulated goals and outcomes. ASU’s Mary Lou Fulton College for Teaching and Learning Innovation (MLFC) seeks a collaborative, student-centered Academic Success Advisor who is passionate about helping learners navigate their educational journey and achieve their academic, professional, and personal goals. At MLFC, advising extends beyond course selection and degree planning. Academic Success Advisors serve as trusted partners who connect students to the people, resources, experiences, and opportunities that support persistence, belonging, and career readiness. This position serves as part of a superteam, a multidisciplinary team organized around student populations and academic pathways to provide coordinated, student-centered support. Advisors work as part of an integrated team that shares responsibility for student success and leverages the collective expertise of colleagues across advising, student support, career development, field experiences, enrollment services, and academic programs.

Requirements

Bachelor's degree; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Proficiency with Microsoft Office, videoconferencing platforms, internet-based research tools, and student information systems such as PeopleSoft, DARS, iPOS, Salesforce, dashboards, or similar case management systems.

Nice To Haves

Evidence of a master’s degree in Student Affairs, Education, Counseling or closely related field
At least one (1) year previous experience in advising, teaching in the college/university environment, recruitment, or student services
Knowledge of evidence-based academic advising principles and practices.
Knowledge of ASU's academic structure, programs, policies, and student support resources.
Demonstrated commitment to student-centered service and supporting a diverse student population.
Experience assessing student needs, providing appropriate guidance, and making referrals to campus resources.
Demonstrated interpersonal, communication, and presentation skills, with the ability to build effective relationships with students, faculty, staff, and university partners.
Demonstrated leadership, collaboration, and teamwork skills.
Experience adapting to changing priorities, technologies, policies, and processes in a fast-paced environment.
Experience coordinating and prioritizing multiple responsibilities independently and collaboratively.

Responsibilities

Advise education majors, including students pursuing multiple majors, minors, graduate programs and certificates, in both campus immersion and online modalities.
Build meaningful relationships with students and serve as a trusted guide throughout their educational journey.
Serve as part of a multidisciplinary superteam, to provide holistic academic advising support for students, working collaboratively with student support, care coordination, workforce, and operational partners.
Provide student-centered guidance throughout the academic planning, goal setting, and career exploration.
Utilize degree tracking tools, Salesforce, Advisor Portal, and other reporting systems to monitor student academic progress, document student interest and feedback, and support timely progress toward degree completion.
Respond to student questions and concerns; work with students to resolve issues, promote satisfaction with their program, and support successful progress to completion.
Utilize data, technology, and predictive indicators to identify opportunities for proactive outreach and intervention.
Partner in the planning and delivery of welcome events, academic advising updates, training sessions, new student experiences, and retention-focused initiatives.
Work closely and collaboratively with supervisors, faculty, staff, university administrators, and superteam partners to implement policies, practices, and coordinated workflows in support of college, department, and university goals.
Assist students in navigating university policies, academic requirements, and institutional processes.
Serve as an advocate for students while balancing institutional policies and academic expectations.
Promote a culture of accountability, inclusion, innovation, authenticity, and care in all interactions.
Work collegially across the university to facilitate comprehensive student support and contribute to shared accountability for student outcomes.