Academic Success Advisor
About The Position
Provides direct student-facing support to undergraduate students enrolled at the university. Utilizes a wide range of software, student development theory, and retention-focused strategies. Working under direct supervision to support students by performing specific, articulated goals and outcomes. The Edson College of Nursing and Health Innovation Student Services team seeks a service excellence focused, motivated, and energetic individual to fill an Academic Success Advisor position for our undergraduate programs (online and/or in-person). The Academic Success Advisor focuses on building and maintaining relationships while working within established processes and guidelines. This position necessitates a “how can I help?” disposition. A strong background and comfort level with technology is required as position requirements include reviewing multiple technology-based platforms, tracking and monitoring student progress, and using data and technology to quickly respond to student inquiries and time-sensitive campaigns and projects.
Requirements
- Bachelor's degree; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
- Strong background and comfort level with technology is required.
- Ability to clearly communicate to perform essential functions.
- Use of basic math and a calculator.
- Ability to use telephone, computer (monitor, keyboard, and mouse), printer, fax, and copier.
Nice To Haves
- Evidence of a completed Master’s degree.
- Experience working with students in higher education/college level academic advising.
- Experience teaching, preferably in secondary education or higher.
- Experience in being collaborative, having a positive outlook, and being flexible.
- Experience in using problem solving, critical thinking, and time management skills; and having to rapidly adapt and effectively utilize new technology, practices and policies.
- Experience in offering service-excellence focused services that prioritize the success of student.
- Experience working with undergraduate students and providing student success services utilizing online platforms (zoom, slack, text, email).
- Experience in using: Student information computer system and other advising technology (i.e.PeopleSoft, DARs, online appointment scheduling, eAdvisor).
- Experience using: CRM (i.e. Salesforce).
- Demonstrated knowledge of ASU’s academic structure and organization; academic programs, colleges, and departments university-wide.
Responsibilities
- Provides 1:1 student advising as well as group academic advising.
- Serve as primary instructor to multiple sections of ASU 101-NU.
- Identifies students who need escalated support and outreach and works collaboratively with the student engagement team and leadership to support the student.
- Supports advising functions as well as recruitment and student engagement initiatives.
- Monitors student progress to ensure ongoing successful progress.
- Utilizes eAdvisor, Salesforce, DARS, text, email, and other technology platforms to assist students with exploring a variety of academic options, register for courses and make timely progress towards completion of degree.
- Works closely with students to identify all academic options including, but not limited to: degrees, extracurricular activities, study abroad program(s), research, and internships; supports and provides counsel to students in selection of options best suited to student's goals, interests and skills.
- Responds quickly to student questions and concerns; works with students to resolve concerns and escalations and assist with providing a pathway to successful program completion.
- Serves as primary liaison by connecting students with academic and personal resources including but not limited to: tutoring, counseling and career services; provides follow up to ensure satisfaction with and effectiveness of services.
- Participates as a volunteer or attendee to support Edson College focused activities and events, including recruitment and student engagement events.
- Use office equipment.
- Use critical thinking to make decisions and/or analyze and report data.
- Deliver presentations and engage with student groups.
- Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.
- Performs other duties as assigned.
Benefits
- ASU’s comprehensive benefits package is a key part of your total compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
