Academic Success Advisor, Undergraduate Services

Arizona State University•Tempe, AZ

1d•$46,300 - $52,000•Onsite

About The Position

ASU's Mary Lou Fulton College for Teaching and Learning Innovation (MLFC) seeks an Academic Success Advisor who plans, organizes and coordinates academic advising activities with the purpose of promoting academic standards and student success in meeting these standards to ensure retention of students in the university. This position is primarily located at Tempe campus, however, travel to the other ASU campuses is required on occasion. Campus assignment will be confirmed in collaboration with the candidate hired at the time of the employment offer. Travel to other campuses may be required as well.

Requirements

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

Evidence of a master’s degree in Student Affairs, Education, Counseling or closely related field
At least one (1) year previous experience in advising, teaching in the college/university environment, recruitment, or student services
Demonstrated knowledge of principles, practices, procedures and methods of evidence-based academic advising strategies
Demonstrated knowledge of ASU academic structure and organization
Demonstrated knowledge of academic programs, colleges and departments university-wide
Demonstrated knowledge student service orientation
Demonstrated knowledge of leadership behaviors and abilities
Experience in rapidly adapting and effectively utilizing new technology, practices, policies and methods
Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and other interested parties
Experience working effectively in an environment subject to quickly changing priorities
Evidence of effective communication
Experience interpreting student needs and determine when referral to other University resources is appropriate
Experience demonstrating sensitivity to needs of a diverse student population
Experience in designing presentation materials and giving oral presentations in group settings
Experience in applying the principles, techniques and methods of teamwork, compromise and collaboration to produce desired outcomes
Experience in coordinating and prioritizing work and activities of self and others
Experience with PeopleSoft, DARS, dashboards, Salesforce and case management best practices
Experience in use of internet-based research tools and Microsoft Office computer applications, and video conference software

Responsibilities

Advise in-person and online education majors
Coordinate advising for students who are pursuing multiple majors, minors or certificates related to education or teacher certification
Provide guidance for applicable educator pathways
Assist students in the decision-making process and course scheduling experience
Strategic enrollment planning and forecasting
Document student interest, feedback and experience
Maintain relationships, provide updates, and provide a consistent presence in students' academic advising experience
Respond to student questions and concerns; works with students to resolve all issues to ensure ongoing satisfaction with program and successful progress to completion
Partnership, involvement and/or participation in the planning of: Welcome Event, Academic advising updates, and training sessions to support retention and success of he student population.
Day-to-day academic advising office referrals, student meetings and new student experiences when applicable
Work closely and collaboratively with supervisor and university and administrators to implement policies and practices in support of college, department and university goals
Utilize degree tracking tools to assist students with exploring a variety of academic options, register for courses and make timely progress towards of degree
Coordinate academic success programs development and implementation
Assist in development of academic advising policy
Monitor student academic progress and program effectiveness through a variety of reporting tools including degree tracking tool, Salesforce and Advisor Portal
Work closely and collaboratively with students, faculty and staff to ensure academic success
Collaborate with scheduling of classes
Work collaboratively and collegially with academic units and serve throughout the university to facilitate comprehensive student support
Utilize a variety of university data and programmatic direction to promote student academic success