Academic Success Advising Coordinator, Undergraduate Services
About The Position
Salary Range: $48,600 - $55,000 per year; DOE The Academic Success Advising Coordinator serves as a non-supervisory operational team lead for a group of advisors. In this role, they provide high-quality, developmentally appropriate advising to students while supporting team alignment, consistency, and effectiveness. Coordinators identify trends in student needs, advising workflows, and caseload patterns; distinguish individual issues from systemic challenges; and elevate insights with clear recommendations to the Assistant Director. They support operational problem-solving by proposing and testing student-centered solutions, reinforcing shared workflows and communication standards, and partnering with campus units to resolve cross-functional issues. Also serve as a communication bridge between advisors and leadership by synthesizing updates, clarifying expectations, facilitating solution-focused discussions, and helping advisors understand how daily work aligns with college goals related to persistence, student experience, coordinated care, and compliance.
Requirements
- Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Nice To Haves
- Knowledge of principles, practices, procedures and methods of evidence-based academic advising strategies.
- Demonstrate problem-solving skills, adept at navigating complex environments with evolving priorities and communication plans.
- Ability to establish and maintain effective working relationships with peers, faculty, students, administration and other interested parties.
- Ability to rapidly master the essential new technology, practices, policies and methods.
- Ability to prepare detailed documents, proposals, reports, and/or related materials.
- Ability to provide analysis of data for identification of trends.
- Ability in developing, evaluating and administering advising policies and procedures.
- Knowledge of Microsoft Office Suite and comfortable working in an environment focused on continuous improvement and innovation.
Responsibilities
- Provide high-quality, developmentally appropriate academic advising to assigned students, supporting persistence, progression, and timely degree completion through individual and group advising interactions.
- Manage an advising caseload with accuracy, responsiveness, and transparency, utilizing university systems and tools to document advising, monitor progress, and coordinate student support.
- Serve as a non-supervisory operational lead for a group of advisors while maintaining direct advising responsibilities.
- Identify trends in student needs, advisor feedback, workflows, and caseload data; distinguish individual issues from systemic challenges; and elevate insights with clear summaries and recommendations to the Assistant Director.
- Support operational problem-solving by proposing, testing, and documenting student-centered solutions that improve advising efficiency, consistency, and student experience.
- Reinforce alignment to shared advising practices, workflows, communication standards, and college goals related to student success, persistence, coordinated care, and compliance.
- Serve as a communication bridge between advisors and leadership by synthesizing updates, clarifying expectations, and facilitating solution-focused team discussions.
- Collaborate with campus partners to resolve cross-functional advising and student support issues.
- Support change management efforts by translating new processes or policies into clear guidance for advisors and elevating implementation feedback.
- Prepare reports, documentation, and analysis related to advising trends, outcomes, and operational improvements.
- Demonstrate professionalism, sound judgment, and emotional intelligence when addressing complex student situations or escalated concerns.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Number of Employees
5,001-10,000 employees
