Academic Success Advisor

Arizona State University•Tempe, AZ

7d•$45,000 - $46,000

About The Position

The W. P. Carey School of Business Undergraduate Programs Office is currently seeking service-oriented individuals to join one of our dynamic Advising teams. Our undergraduate advising teams support our Tempe Campus, Polytechnic Campus, West Campus, and ASU Online students, focusing on student success, retention, and timely progress toward degree completion. Strong technical, administrative, and organizational skills are needed, along with the desire to help students succeed. Academic Success Advisors have a “Business is Personal” perspective, along with strong written and verbal communication skills. They are also part of a team that jumps in and is willing to help out when and wherever necessary. These supporting activities include, but are not limited to, teaching a first-year student success course, assisting with New Student Orientation, participating in New Student Welcome events, and attending W. P. Carey Convocation.

Requirements

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

Bachelor’s degree
Masters degree preferred
Experience working with students in higher education/college level academic advising
Collaborative, positive outlook; flexibility
Evidence of effective verbal and written communication skills
Demonstrated use of problem-solving skills; critical thinking; time management skills; and having to rapidly adapt and effectively utilize new technology, practices and policies
Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and others
Organizational experience while prioritizing multiple tasks in a fast-paced and service-focused environment; detail-oriented
Demonstrated knowledge of ASU academic structure and organization
Experience using: Student information computer system (i.e., PeopleSoft, DARS, etc.)
Experience using: Microsoft Office Applications (i.e. Outlook, Word, Excel, Access, PowerPoint)
Experience using: CRM (i.e. Salesforce)

Responsibilities

Serves as a professional academic advisor for the W. P. Carey School of Business, advising undergraduate business students and other interested undergraduate students
Works with students both one-on-one and in group/class settings, interacting in-person, phone, Zoom, email and/or other technology
Proactively monitors student academic progress through a variety of reporting tools including eAdvisor, Salesforce, PeopleSoft and DARs. In addition to these tools, phone outreach will be used to relay academic options, course selection and registration
Responds promptly to student questions and concerns, working with them in their degree progression and completion. This includes current, prospective (high school and transfer), and students in transition (incoming or outgoing)
Assist student with interpreting University, college and program level academic policies and procedures
Working closely with students to identify all academic options including, but not limited to: degrees, extracurricular activities, study abroad program(s), research, and internships; supporting and providing counsel to students in selection of options best suited to students' goals, interests and skills
Works closely and collaboratively with students, faculty, and staff to ensure academic success
Assist students and parents in crisis; making appropriate and timely referrals for non-academic issues and/or concerns to applicable services including, but not limited to: Student Health, Counseling & Consultation, and Career Services
Participate in and present at workshops related to academic advisement and skill development
Actively participate in and attend Undergraduate Program events, including New Student Orientation, New Student Welcome events, WPC 101, Convocation, and more