Academic Success Advisor

Arizona State University-posted 5 days ago

$46,000 - $48,000/Yr

Full-time • Entry Level

Hybrid • Tempe, AZ

5,001-10,000 employees

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Driven by a strong purpose to impact the world in the fields of geography, geographic information science, and urban planning, the School of Geographical Sciences and Urban Planning is a growing unit within ASU. To serve our population of almost 900 students, around 70% of which are online, the undergraduate advising team is seeking an enthusiastic and motivated full-time Academic Success Advisor to join us in providing the best student services! Under general supervision of the Advising Manager, the Advisor primarily works with undergraduate students in the school’s five-degree programs and four minor/certificate programs. The position requires attention to detail, strong problem-solving skills and the ability to work collaboratively with academic partners across the university. A strong background and comfort level with technology is required as the position requirements include using multiple technology-based platforms.

Provide 1:1 as well as group academic advising to all undergraduate SGSUP programs to ensure ongoing successful progress to completion of degree programs.
Proactively monitors student academic performance; addresses, responds to, and works to resolve student concerns, questions, or issues.
Work closely with students to identify all academic degree options including, but not limited to: degrees, certificates/minors, tutoring, success coaches, career services, counseling, extracurricular activities, research, and internships.
Perform administrative tasks related to student enrollment, registration, orientation, and degree completion.
Participate in student recruitment, outreach, retention and engagement activities.
Serve as college/department liaison to current and prospective students, staff, and external groups on issues related SGSUP programs.
Maintain comprehensive, detailed and accurate student records using university-wide systems.
Utilize PeopleSoft, DARS, Salesforce, e-Advisor, E2E and other tools and technology to aid student success and excellent service.
Provide support and counsel to students in selection of options best suited to student academic and personal resources; make appropriate campus referrals.
Communicate with University partners including The College, units under The College, Registrar, Financial Aid, and SGSUP Graduate Advising.
Engage in professional development to remain current in the field.
May participate in various unit, college and university committees as appropriate.
Other duties as assigned.

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Evidence of a master’s degree in Higher Education or related field AND one (1) year or more previous experience in one or more of the following: academic advising, student recruitment/retention, related student services and/or teaching in an institution of higher education.
Demonstrated knowledge of principles, practices, procedures and methods of evidence-based academic advising strategies.
Experience working with undergraduate students in higher education/college level academic advising.
Evidence of effective communication skills.
Experience in being collaborative, having a positive outlook, and being flexible.
Experience in using problem solving, critical thinking, and time management skills; and having to rapidly adapt and effectively utilize new technology, practices and policies.
Experience using student information systems and other advising technology in support of student success and graduation (i.e.PeopleSoft, DARs, Salesforce, AppXtender).
Experience in using Microsoft Office applications (i.e., Word, Excel, Access, PowerPoint, Outlook, Teams) and Google Workspace (i.e.Docs, Sheets, Forms).
Experience providing student success services utilizing online platforms (Zoom, Slack, text, email).
Demonstrated knowledge of ASU’s academic structure and organization; academic programs, colleges, and departments university wide
Experience working in a fast paced and high-volume advising unit.

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