Academic & Student Success Advisor

Washington State University • Pullman, WA

1d • Onsite

About The Position

As part of a collaborative advising team within the Carson Center for Student Success in the Carson College of Business (CCB), the Academic & Student Success Advisor provides holistic, student-centered advising to undergraduate business students. This role supports students’ academic, personal, and professional development through proactive engagement, individualized academic planning, and goal setting. The advisor guides students in making informed decisions about their education, academic and career aspirations, and contributes to student retention, progression, and degree completion by maintaining regular contact with advisees, monitoring academic progress, and identifying and addressing potential barriers to success through timely interventions and referrals. They assist students in understanding degree requirements, University and College policies, and academic processes, while coaching students to effectively navigate their degree path and utilize institutional tools and resources. In addition to direct advising, the advisor integrates academic planning with career exploration and preparation by supporting students in identifying and engaging in high-impact learning experiences such as internships, study abroad, research, and student leadership opportunities. The advisor also supports the administrative functions of holistic advising, including maintaining accurate academic records, supporting orientation and transition programs, and graduation clearance. The advisor collaborates closely with faculty, department chairs, career services, and other student support offices to ensure a coordinated and seamless student experience.

Requirements

• Bachelor’s degree and two (2) years’ experience working with students in an educational setting or related experience.
• A Master’s degree in a related field may substitute for one (1) year of professional work experience.
• Any combination of relevant education and professional experience may be substituted for the educational requirement on a year‐for‐year basis.
• Experience with academic/career advising.
• Experience applying academic rules and regulations.
• Work experience using student records systems (i.e. PeopleSoft, Banner).
• Work experience using Microsoft Excel, Word, Outlook, Teams, Zoom.
• Demonstrated ability to communicate effectively both orally and in writing.
• Demonstrated ability to remain professional, courteous, and interact effectively with people in a positive manner that engenders confidence and trust.
• Strong interpersonal skills and the ability to work collaboratively in a team environment.
• Ability and willingness to occasionally work weekends and after regular business hours.

Nice To Haves

• Master’s degree in related field.
• Working knowledge of learning styles, freshman year experience, retention strategies, academic success strategies, and career development.
• Strong public speaking skills and the ability to develop and deliver engaging and informative presentations to students.
• Past work experience in academic and career advising at the post-secondary level.

Responsibilities

• Provides holistic, student-centered advising to undergraduate business students.
• Supports students’ academic, personal, and professional development through proactive engagement, individualized academic planning, and goal setting.
• Guides students in making informed decisions about their education, academic and career aspirations.
• Supports student retention, progression, and degree completion by maintaining regular contact with advisees, monitoring academic progress, and identifying and addressing potential barriers to success through timely interventions and referrals.
• Assists students in understanding degree requirements, University and College policies, and academic processes.
• Coaches students to effectively navigate their degree path and utilize institutional tools and resources.
• Integrates academic planning with career exploration and preparation by supporting students in identifying and engaging in high-impact learning experiences such as internships, study abroad, research, and student leadership opportunities.
• Supports the administrative functions of holistic advising, including maintaining accurate academic records, supporting orientation and transition programs, and graduation clearance.
• Collaborates closely with faculty, department chairs, career services, and other student support offices to ensure a coordinated and seamless student experience.

Benefits

• Paid sick and vacation leave
• Paid holidays
• Medical, dental, life and disability insurance package for employees and dependents
• Retirement
• Deferred compensation
• Optional supplemental retirement accounts
• Training and development
• Employee tuition waiver

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level