Academic Record Specialist

Colorado State University•Fort Collins, CO

1d•$51,360 - $56,628•Hybrid

About The Position

The Office of the Registrar provides leadership and service in student enrollment and academic record management that supports recruitment, retention, and graduation goals of Colorado State University. The Office of the Registrar values Students, CSU’s Principles of Community, Collaboration, and our Employees. Based on our goals and values, the Office of the Registrar seeks to hire team members who demonstrate a positive attitude, a passion for producing quality work, an interest in serving as an educator, a commitment to treating others with respect and an internal motivation for doing the work we do. The Academic Record Specialist serves as a primary resource for faculty and staff issues and as a secondary resource for escalated student service issues (tiers 2 and 3). This position also performs significant academic record management work. Critical thinking, problem solving, excellent customer service, and strong communication are cornerstone skills for success in this role, enabling the specialist to effectively support the CSU community in a complex and dynamic academic environment. A hybrid schedule may be offered after a period of successful training.

Requirements

Three (3) years of educational administrative experience
A combination of related education and/or educational administrative experience equal to three (3) years.

Nice To Haves

Professional proficiency in written and spoken Spanish.
Bachelor’s degree from an accredited college or university.
Experience (including student employment or internships) working in higher education within a Registrar’s Office, Enrollment Services, Academic Affairs, or a related department responsible for maintaining student records.
Experience using administrative student information systems, preferably Ellucian Banner (including Banner Student, Banner Document Management, and Banner Workflow), as well as CollegeSource products (e.g., u.Achieve and Transferology).
Demonstrated professional experience and high proficiency using Microsoft Office applications (SharePoint, Outlook, Excel, Word, and PowerPoint) and Adobe Acrobat to edit, redact, and electronically sign documents, with the ability to operate these systems independently.
Strong verbal and written communication skills, especially in delivering clear, professional responses in complex or high-stakes situations.
Strong interpersonal communication skills as demonstrated by respectful and effective interactions with a variety of constituencies including but not limited to students, faculty, staff, and vendors at all levels.
Directly Related State Service experience.

Responsibilities

Support the Hub for student services and CSU staff and faculty by providing Office of the Registrar Academic Records services via Teams chat, email, and in person, delivering accurate, student-centered support.
Troubleshoot complex registration and records issues (holds, overrides, major changes, transcripts, diplomas, grading, system access) using Banner/ARIES and coach faculty and staff through RAMweb/ARIESweb processes.
Interpret and apply university policies, including FERPA, to advise faculty, staff and external partners on appropriate options and next steps.
Create, maintain and update customer service training materials, policies, and procedures in Confluence.
Track and process appeals, late registration change requests, transcript requests, edit reports, enrollment/degree verifications, complete student forms and letter requests, record adjustments, overload requests, Audit and S/U grade requests, and Planned Leave, and Employee Study Privilege, grade change requests, PRC data entry, records requests.
Contribute to special projects, policy/system feedback, cross-department coordination, and ongoing professional development to align with Registrar and CSU System priorities and other duties as assigned.