Academic Program Specialist AS6933
About The Position
The Academic Program Specialist will support the Oklahoma State University (OSU) Institute for Teaching and Learning Excellence OSU Online department by providing comprehensive and effective communication to prospective and current undergraduate and graduate online students. The specialist will assist with questions regarding online degrees, admissions, curriculum, format, cost, and resources to support the online student journey via phone, email, written, verbal, and in-person methods. The position will assist the Coordinator of Academic Programs and Associate Director with planning, launching, and sustaining initiatives to grow online degree enrollment and improve retention of online students. The Academic Program Specialist will research online learner needs, national career and degree trends, utilize student development theory, and make recommendations to improve OSU's online student support. The specialist will co-develop programming and initiatives designed to increase the online student’s sense of connection to OSU and academic pursuits. The position will work with a variety of campus staff including advisors, recruitment, and admissions staff.
Requirements
- High School/GED (degree must be conferred on or before agreed upon start date)
- Five years of experience in a student development field or an advising office.
- Knowledge of OSU student support services and/or advising experience.
- Experience writing student support content.
- Positive attitude and excellent people skills.
- Experience providing friendly, professional, and effective customer service.
- Strong written and verbal communication skills.
- Highly organized and able to manage multiple projects.
- Willing to learn quickly, adapt to a quickly changing environment, solve problems, and work with diverse stakeholders.
- Proficient with common workplace business/education software.
Nice To Haves
- Bachelor's degree in Student development, higher education, admissions, or advising.
- Three to four years of experience in a student development field or an advising office.
- Knowledge of OSU student support services and/or advising experience.
- Experience writing student support content.
- Demonstrated customer service experience.
- Ability to work effectively as part of a team.
- Experience conducting research and market analysis of higher education online students.
Responsibilities
- Provide comprehensive and effective communication to prospective and current undergraduate and graduate online students.
- Assist with questions regarding online degrees, admissions, curriculum, format, cost, and resources via phone, email, written, verbal, and in-person methods.
- Assist the Coordinator of Academic Programs and Associate Director with planning, launching, and sustaining initiatives to grow online degree enrollment and improve retention of online students.
- Research online learner needs, national career and degree trends, and utilize student development theory.
- Make recommendations to improve OSU's online student support.
- Co-develop programming and initiatives designed to increase the online student’s sense of connection to OSU and academic pursuits.
- Work with a variety of campus staff including advisors, recruitment, and admissions staff.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
