Academic Operations Coordinator

Shorelight•Chicago, IL

1d•Onsite

About The Position

UIC Global is a partnership between the University of Illinois at Chicago (UIC) and Shorelight. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at UIC. The Academic Operations Coordinator (AOC) provides support for the UIC Global academic team. Under the direction of academic leadership, the AOC drives academic protocols and implementation of academic policies along with tracking key performance indicators for student success data. This role supports students with curricular requirements for their intended majors as well as utilization of academic support services on campus. He/She/They supports UIC Global and University staff to provide students with a smooth transition to their degree program. The AOC is responsible for accurate record keeping and supports academic leadership in scheduling, teaching, and relationship building with UIC Global. This position reports to the Academic [Operations] Director. The Academic Operations Coordinator will work with students one on one and in small groups to share academic and curricular information so excellent organizational skills, strong attention to detail, and outstanding interpersonal skills with cultural sensitivity toward students and staff from diverse backgrounds is critical. He/she/they is an energetic team player who thrives in a fast-paced environment and has excellent customer service skills. Strong problem-solving and decision-making abilities as well as the ability to work in a diverse environment that requires cross-cultural awareness and understanding is essential.

Requirements

Bachelor’s Degree
1+ years working experience in higher education or as administrative staff in a registrar’s office, academic, or related department
High level of proficiency in MS Excel and MS Access
Ability to work limited evenings and weekends
Eligibility to work in and travel freely to and from the United States without sponsorship

Nice To Haves

Master’s Degree, preferably in a related field
Proficiency with industry standard software and registration programs: Banner, PeopleSoft, Astra, (or other)
Experience scheduling courses, classrooms, and faculty
Experience with Salesforce or equivalent CRM at the data entry and administrative level
Experience working successfully with non-native English speakers

Responsibilities

Coordinate the collection of data and report on Academic KPI’s
Develop and maintain cohort and student academic history and academic performance tracking
Maintain student academic records and statistics, including progression statistics, grade alerts, student cases notes in the university advising system, and notes from faculty
Register students in courses within the student information system
Develop and present workshops in partnership with Student Services
Assist in the preparation and delivery of academic overview session at student orientation
Function as academic liaison to the student services team, providing trainings, and serving as the Subject Matter Expert (SME) as required
Coordinate the academic support services for UIC Global students in partnership with the university
Work closely with the university advisors to ensure a coordinated advising and registration process as students’ progress
Provide academic advising and student support to students in the UIC Global program
Participate in committee meetings with stakeholders across the university, including faculty and staff
Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
Take responsibility for any Shorelight assets assigned to you
Promptly report any security events, incidents or weaknesses to Shorelight Security