Academic Computing Specialist

University of Richmond

23h • $24 - $32 • Onsite

About The Position

The Academic Computing Specialist (ACS) works closely with faculty, staff, and students to ensure the classrooms and computer labs (public and departmental) provide an excellent instructional environment. Works to support the software and hardware needs for academic computing across the university campus. The Academic Computing Specialist (ATC) also works closely with other groups in Information Services (Help Desk, Media Support, Networking, Systems and Operations) to support and maintain academic computing.

Requirements

• Excellent skills in all phases of desktop management
• Ability to read, comprehend, produce, and maintain technical documentation
• Ability to work both independently and within groups
• Expert knowledge of Windows and Mac operating systems, certifications preferred
• Some knowledge of Linux operating systems
• Excellent listening, interpersonal, written and oral communication skills
• Experience in supporting a multi-user computer environment
• Familiarity with Windows, Mac, and Linux operating systems, LANS, Windows and MAC Servers, Wireless technologies

Nice To Haves

• Certifications preferred for Windows and Mac operating systems

Responsibilities

• Provide technical support and assistance to faculty, staff, and students with regards to software applications in academic environments to include Installation and configuration of general and departmental specific software, Diagnose and resolve issues related to software and/or hardware.
• Build, deploy, and maintain computer images for Windows, Mac, and Linux operating systems.
• Maintain comprehensive and accurate statistics for hardware inventory, software allocation and usage, lab and classroom usage.
• Track and coordinate assigned asset replacement cycles.
• Supervise and train student assistants.
• Assist the manager in providing communication to the university community about outage and upgrades (5%).
• Work directly with vendors for technical support of software and hardware (10%).
• Collaborate with other information services departments (Media Support Services, Help Desk, Networking, and System Groups) to create and provide quality academic computing environments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree