Academic Coach, Upward Bound

Santa Fe College Employees•Starke, FL

20h•$43,931•Hybrid

About The Position

Santa Fe College’s Upward Bound (UB) is one of the Federal TRIO programs funded by the U.S. Department of Education and is purposed with identifying and providing services to individuals who are first generation and/or low-income high school students. Upward Bound’s focus is on identifying, selecting, enrolling, retaining, serving, and assisting low-income students, first-generation college students, and students at risk of academic failure. The major goals of Upward Bound are to increase the retention and graduation rates of program participants by providing support services that will help them progress academically to and through college. The Academic Coach for Upward Bound will facilitate the provision of an array of student services such as supplemental instruction, tutoring, personal support/counseling, financial education, academic advising, mentoring, and study skills development. As the individual who handles the day-to-day delivery of services provided by Upward Bound, the Academic Coach, under the coordination of the Coordinator, is accountable for the program’s success. Additionally, this position’s accountabilities will serve students at Bradford High School. This position is funded by either a grant or another donor-funded source external to the college. Should the funding provided by these special sources be reduced or eliminated, employees will be given as much notice as possible.

Requirements

A bachelor’s degree in counseling, education, advising, or a related field with two (2) years of experience working with at-risk high school or postsecondary students.
A criminal background check will be conducted.
Applicants must have a valid Florida Class E Operator (driver’s) license and be authorized to drive for the college.
Ability to work successfully in a multi-cultural environment.
Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
Analytical Aptitude & Problem Solving - able to analyze information, problems, situations, practices and/or procedures, collect and interpret data, reason logically, establish facts, identify and define existing and potential issues, recognize the interrelationships among elements, draw valid conclusions, develop recommendations, as well as alternative courses of action, select appropriate course, follow up, and evaluate.
Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
Critical Thinking & Judgement - able to make well-reasoned, sensible, and timely decisions based on careful, objective review and informed analysis of available information, considerations, and other factors.
Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.
Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.
Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.
Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
Results Orientation – proven ability to set and exceed established targets.
Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.
Detail Oriented - Proven accuracy and attention to detail.
Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.

Nice To Haves

A master’s degree in psychology, guidance and counseling, social work, or a related field and experience working with low-income, first generation, and post-secondary education student populations.
Demonstrated success in overcoming barriers like those of the project’s target population or prior experience in working with this target population.

Responsibilities

Identifies, recruits, and selects eligible program participants and provides personal, academic, financial, and career support services.
Provides outreach to students through class presentations, college events, and other initiatives.
Meets individually with students weekly for school visits, virtual visits, and phone calls to understand their academic and non-academic needs that may impact their integration, persistence, success, and graduation completion.
Responds to at-risk reporting with appropriate student outreach, referral, and follow-up.
Provides ongoing academic and career advisement, financial assistance, financial literacy, transfer pathways, tutoring, and study skill development to program participants.
Assists in the recruitment, selection, and training of tutors, maintains tutoring schedules/sessions, and assists staff when needed.
Understands college and university admission requirements and effectively connects students to facilitate effective and efficient enrollment admissions.
Facilitates supplemental instructions, transfers and cultural visits, and resource development for and with students.
Tracks, monitors, and maintains accurate records of student academic progress using the electronic database system.
Partners with the TRIO Student Support Services for successful referral and application to the program within and outside of grant institutions.
Assists the Coordinator in the evaluation process which includes annual performance reviews, annual reports, consultant visits, and grant submissions.
Attends SF trainings and participates in collegewide committees, especially Trio-related training and Academic Advising Council meetings.
Engages in ongoing professional development to maintain currency in the field.
Develops and maintains relationships internal and external constituents for appropriate referrals.
Provides service to the college through participation in events, committees, and other college activities.
Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
Strictly honors the privacy, security, and confidentiality of student records and other sensitive information according to appropriate state, federal, and college regulations, policies, and procedures.
Provides service excellence through courteous, informed, accessible and professional engagement.
Performs other duties as assigned.