Academic Advisor - Undergraduate Advising and Student Affairs
About The Position
USC Marshall School of Business's Office of Undergraduate Advising and Student Affairs is seeking an Academic Advisor. This office supports the education and development of undergraduate students by providing academic support and student engagement programs and services, including academic advisement, internal transfer admissions, new student orientation, scholarships, honors, and awards, and student organization support. The office advises over 4300 undergraduate majors and 1400 minors and currently operates on a hybrid work schedule. Academic Advisors are the primary point of contact for students throughout their undergraduate experience, offering guidance on academic planning and policies, and providing holistic advising that addresses academic, personal, and professional development needs. They manage individual caseloads, conduct proactive outreach to students facing academic setbacks, connect students with campus resources, develop success plans, monitor degree progress, and intervene to ensure timely graduation. The team also handles internal transfer processes, minor admissions, emphasis declarations, specialized advising for joint-degree programs, and coordinates new student orientation for both Marshall and Leventhal students.
Requirements
- Bachelor's degree
- Combined experience/education as substitute for minimum education
- 1 year of experience
- Student program or services experience.
Nice To Haves
- Master’s degree in student affairs, student development, counseling, higher education, or other related field.
- 2+ years of experience providing academic advisement to undergraduate students
- 2+ years of experience with increasing responsibilities working with undergraduate students in a higher education setting.
- Strong communication skills (interpersonal, written, verbal, presentation) to work with a variety of diverse constituents including students, families, faculty, and staff.
- Demonstrated ability to manage multiple programs/services and responsibilities simultaneously.
- Demonstrated ability to work collaboratively to meet student needs and department priorities.
- Demonstrated ability to handle sensitive and confidential information within FERPA and University guidelines.
- Demonstrated ability to be flexible and adaptable in the face of changing priorities and fluctuating workloads.
- Demonstrated experience with office management communication software and tools and proficiency with Microsoft Office.
Responsibilities
- Provide academic counseling for undergraduate students, advising on curriculum, course and degree requirements, transfer credit evaluation, and graduation counseling and clearance.
- Monitor student progress, maintain academic unit student records, and assist with petition applications.
- Advise students individually and in groups as part of assigned student programs and services, potentially meeting with parents, faculty, and campus partners.
- Evaluate student problems (academic, administrative, or personal) and refer students to appropriate support services, liaising with other offices on behalf of students.
- Interface with faculty, administrators, and students regarding policies and student academic progress.
- Maintain up-to-date knowledge of policies, procedures, and regulations related to registration, transfer credit, course and degree requirements, graduation, petitions, and other student services.
- Participate in the development and implementation of program policies and procedures, including grading, academic progress, mandatory advisement, and advisement/admission for internal transfers, emphases, and minors.
- Assess targeted student or group needs and recommend programs or services; assist in designing and delivering student programs, services, and special events.
- Assist in planning and coordinating student events and co-curricular programs such as commencement, new student welcome, orientation, academic information sessions, student support programs, student organizations, scholarships, and award ceremonies.
- Interface with faculty and staff to exchange information or enlist support for program services.
- Assist in planning and administering special programs like faculty advisor programs, peer tutorial or mentor groups, student organizations, and honors programs.
- Assist in providing leadership, guidance, and supervision to student workers, volunteers, and/or graduate assistants, helping them develop skills through service and activity planning.
- Perform other related duties as assigned or requested.
Benefits
- health benefits for staff and their family with access to the renowned university medical network
- eligibility for retirement plans with employer contributions
- tuition benefits for staff and their family
- free Professional Development classes
- central Los Angeles location with easy access to commuter trains, buses, and free tram pick up services
- discounts to sporting and other campus events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
