Academic Advisor, Lakenheath

University of Maryland Global Campus

5d • Onsite

About The Position

The Academic Advisor is responsible for providing academic planning, assistance, and guidance to UMGC students. They will provide customer service and advising on UMGC academic policies, procedures, and related processes to diverse, non-traditional active duty military, veteran, civilian, dependent and international/ESL populations on the installation as needed. Utilizing numerous informational print and web resources, the Academic Advisor assists with degree and course enrollment processing/planning, problem solving and completion with a strong customer orientation while preserving the UMGC policies. They will liaise with and support assigned installation Education Center(s) policies and procedures as appropriate. The Academic Advisor will always maintain a professional and courteous demeanor. They may be assigned to one location but may travel to other sites within the region when necessary. The Academic Advisor is a front-line staff member that provides the best possible services to current and prospective students and engages as a team member.

Requirements

• Bachelor’s degree from a regionally accredited U.S. institution or foreign-degree equivalent
• One (1) year of experience with customer service, counseling/advising, military students or higher education
• Excellent verbal, written, and interpersonal communication skills and a high level of analytical thinking for identifying and improving complex work projects
• Ability to work in a fast-paced and complex environment with accurate attention to detail.
• Ability to absorb and apply numerous policies and procedures
• Ability to research and solve problems while considering multiple factors
• Knowledge of the military culture

Nice To Haves

• Master’s degree from a regionally accredited U.S. institution or foreign-degree equivalent
• Experience with PeopleSoft, GoArmyEd, and SalesForce
• Proficient knowledge of computers including MS Office, Google Online Services, and other computer-based resources to include the internet
• Previous academic advising or higher education experience
• Ability to obtain USAREUR/USFJ/USFK driver’s license
• Local candidates with ILS preferred.
• Applicant must qualify for ILS as described in USAREUR Regulation 600-700, Section III, 7-13. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.

Responsibilities

• Evaluate students’ prior learning experience from both traditional and non-traditional sources to provide guidance to students pursuing UMGC programs.
• Prepare degree planning worksheets based upon students’ specific degree goals and provide general advising and program planning.
• Track and analyze class enrollments, student interest, and local degree progression, to provide input on scheduling.
• Provide daily customer service and communicate with prospective and current students in a fast-paced, in-person environment and also through phone, email, CRM, and video communications.
• Participate in local education fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, local graduations, and other events as needed, professionally representing UMGC
• Participate in outreach events and assist with marketing.
• Assist students with registration and actively work with the team to improve processes and increase enrollments.
• Relay academic policies and procedures in simple and accurate terms to students and education center personnel.
• Produce accurate work under pressure.
• Understand the needs of non-traditional adult students.
• Be able to synthesize detailed information from various sources.
• Display an independent, cooperative, and professional attitude when interacting with internal and external clients.
• Participate in UMGC staff meetings, professional development activities and training sessions as required
• Other job-related duties as assigned.

Benefits

• Generous Time Off: Enjoy between 15 and 25 days of paid vacation time off, depending on your years of service, 15 days of sick leave, 3 personal days, and 11 Federal holidays.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Contingent III employees who work on average 20 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits.
• Insurance Options: Term Life Insurance and Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance.
• Retirement Stipend: Contingent III employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).
• Supplemental Retirement Plans: include 403(b), 457(b), and various Roth options.
• Tuition Remission: CIII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service.
• Moving Allowance: May be available based on terms, conditions, and agreements of the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level