Academic Advisor TERM

University of Toronto • Mississauga, ON

3d • CA$81,312 - CA$103,986 • Onsite

About The Position

The Office of the Registrar at U of T Mississauga delivers registrarial services to support U of T Mississauga's academic goals and U of T priorities in the areas of student information, interpretation of policies, and innovation of registrarial interactions. Our core mission is effective and sustainable strategic enrolment management: student recruitment, retention, success and graduation. Operating in a culture of cooperation and collaboration, we achieve our goals and objectives based on values of student-focused solutions, integrity of academic records and continuous innovative improvements.

Reporting to the Assistant Registrar, Academic Advising Services, the Academic Advisor provides academic advising services to undergraduate students, assisting them in making decisions affecting their academic progress at U of T Mississauga from enrolment through graduation. Keeping within the goals and objectives of the Office of the Registrar, the Advisor provides clear, concise, and informative communications regarding student enrolment and registration policies and procedures, and applies proactive, relevant strategies that focus on retention and graduation.

The Academic Advisor assists students with a wide range of academic issues and concerns, including interpretation of University requirements, policies and procedures, selection of courses and programs and meeting degree requirements. The Advisor directs students requiring specialized services to other student service areas such as Accessibility Services, the International Education Centre, Health and Counselling, Career Centre, the Robert Gillespie Academic Skills Centre, etc. The work of the Advisor is accomplished through individual in-person, virtual and electronic interactions as well as group advising sessions and seminars.

The Academic Advisor works as a collaborative member of the academic advising team, assisting with balancing the advising work schedule and supporting the work of the team and the Office of the Registrar as a whole. The Advisor contributes to the development of enhanced services for students to promote retention and improve the overall student experience.

Requirements

• Bachelor's degree or equivalent combination of experience and education
• A minimum four (4) years of experience working in a high-pressure, direct student services university environment
• Relevant experience advising students on university undergraduate academic requirements, policies and procedures
• Experience conducting presentations and/or workshops
• In-depth knowledge of university undergraduate academic policies and procedures as they relate to students' academic life at the university
• Excellent verbal and written communication skills, including presenting and public speaking
• Demonstrated initiative and commitment to working effectively as a team member in the delivery of quality service
• Strong commitment to diversity and ability to function with sensitivity and respect in a multicultural/international environment
• Demonstrated ability to maintain confidentiality and to employ tact, discretion and good judgement
• Proficiency in the use of student information systems like ROSI, Degree Explorer and MS Office, with the ability to learn and use new applications
• Strong organizational and time management skills, flexibility and capacity to handle a heavy workload with the ability to multitask and work well under pressure

Nice To Haves

• Experience working in the Office of the Registrar
• Proficiency in using ROSI
• Working knowledge of a student ticketing system (eg. AskRegistrar)

Responsibilities

• Advising students on the development of their educational plans
• Keeping well-informed on University programs, policies and procedures
• Interpreting academic regulations, program and degree requirements
• Advising students on academic and/or financial matters by providing options and consequences incorporating personal circumstances impacting academic success and an understanding of an individual's background
• Advising students on program and/or course requirements by probing and providing a range of options and possible consequences
• Advising on the appropriateness, precedents and process for petitions and appeals, and suggesting alternative course of action as necessary
• Delivering presentations to promote programs, opportunities and/or initiatives
• Providing proactive support to individuals in distress and making referrals to specific university services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level