Academic Advisor

St. John's University•Queens Campus, NY

5d•Onsite

About The Position

This position, Academic Advisor reporting to the Associate Director of Academic Advising, advises undergraduate students concerning the academic requirements for their chosen program. This position is responsible for assisting with courses election and the course registration process. This position provides information on and refers students to university resources that can assist in meeting their needs or solving problems; communicates accurate and timely information and interprets institutional, core, and major requirements. This position will play a vital role in maximizing student retention by building relationships with students. There are five open Academic Advisor positions. Two in The Peter J. Tobin College of Business, Two in The Lesley H. and William L. Collins College of Professional Studies and one in The Center for Student Success. Only one application is needed. You may indicate in your cover letter if you have a preference of specialty.

Requirements

Bachelor’s degree from an accredited institution
1–3 years of experience in academic advising, student affairs, higher education, counseling, or a related field
Strong interpersonal and communication skills
Demonstrated ability to work effectively with a diverse student population
Ability to interpret and apply academic policies, degree requirements, and institutional guidelines
Proficiency with student information systems, advising software, and standard office applications (e.g., Microsoft 365)
Strong organizational skills, attention to detail, and the ability to manage a high-volume caseload
Ability to maintain confidentiality and adhere to FERPA regulations
Demonstrated problem-solving skills and the ability to make sound, objective decisions

Nice To Haves

Master’s degree in Higher Education, Counseling, Student Personnel, or a related field
2–5 years of progressive experience in academic advising or student success roles
Experience working in a college or university setting, particularly with developmental or intrusive advising models
Familiarity with degree audit systems, retention platforms, and CRM tools (e.g., Banner, Slate, Navigate, Starfish, EAB)
Experience working with first-generation, transfer, international, or academically at-risk students
Training or certification in academic coaching, student development theory, or counseling techniques

Responsibilities

Provides academic advising for students grounded in tenets of practice outlined by the National Association of Academic Advising (NACADA) and appropriate academic advising and student development theories.
Advises for course selection, registration, academic planning, career and educational goal setting, appropriate resources, transitioning to the university, and retention issues.
Document student advising outcomes adequately to meet department and institutional disclosure guidelines and aid in subsequent advising activities.
Advises in both group and individual settings with current students.
Perform appointment preparations including, but not limited to, reviewing all accessible academic records for accuracy and appropriateness of coursework, communicating with academic departments for major-specific transfer equivalencies, and requesting the posting of approved transfer courses.
Process academic forms and follow-up on processed forms to ensure that the student's record accurately represents the student's chosen major, minor, concentration, and catalog year.
Interprets university and college policies and procedures.
May be required to work beyond normal office hours including evening and/or on weekends.
Advocate for student needs associated with their educational and academic program.
Clearly communicate accurate and timely information to students and interpret institutional, general education, and major requirements per the university catalog.
Exhibit strong, active listening skills.
Help students develop a realistic self-perception and successful transition into the university and help them to establish realistic goals for future endeavors.
Monitors academic progress and implements intervention strategies for students who receive academic alerts or who need assistance in maintaining or improving their academic standing.
Direct students to resources, programs, and services on campus when it is appropriate to do so.
Help students integrate information so that they may make well-informed academic decisions.
Work to establish a partnership with students that will guide them efficiently through their academic program.
Notify students of academic and faculty advising requirements when certain conditions have or have not been met.
Maintain accurate and complete student file documentation.
Prepare for, present, and advise at first-year student orientations.
Support retention efforts include using the Salesforce CRM.
Maintain a professional and cordial liaison with administrators, faculty, staff, students, and other involved constituents concerning advisees and program.
Complies with all university policies, regulations, rules, procedures, guidelines, and directives in timely manner and adhere to confidentiality policies (FERPA).
May provide reports and data analysis of advising initiatives and special populations.
Perform other duties as assigned.