Academic Advising Support Associate

Tyler Junior College•TJC Central Campus, TX

1d•Onsite

About The Position

Tyler Junior College gives equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, age, marital status, disability, veteran status or limited English proficiency (LEP). Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. All positions are on-site, located in Tyler, Texas, unless otherwise stated in the job posting. ABOUT Provide critical academic support functions for the academic advising department and provide exceptional and accurate customer service to TJC prospective/current students and internal departments.

Requirements

Associate’s degree in a related field
One year of direct experience, or one year of related experience
Experience with EAB Navigate
Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
Regular and punctual attendance is an essential function of each employee.
With or without reasonable accommodation, the individual in this position must possess the competencies and must be able to perform the essential functions and duties of the job as described above - including essential tasks requiring specific physical demands.
Candidates will be subject to a criminal background check.

Nice To Haves

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

Support the front desk area of the Academic Advising Center and Check-In stations at events to ensure positive customer service
In partnership with the Manager of Academic Advising Support, support the front desk area’s office scheduling and rotation to ensure immediate service opportunities for students seeking academic advising
In partnership with the Manager of Academic Advising Support, support the designated academic advising appointment calendar by engaging with academic advisors and associate directors to ensure optimal student advisor contact availability according to grouping and/or pathway
Support the academic advising department and students relating to assisting with self-registration and other basic questions that may not require an appointment with an academic advisor
Greet and sign in students, retrieve/accept documents, answer phones and emails, schedule appointments, scan/index advising documents, and file as needed
Maintain a customer-friendly, confidential, and professional environment and a welcoming attitude
Provide staff support to include preparation of documents supporting advisement, records maintenance, data input, tracking reports, and the use of Banner and Xtender
Assist in the preparation and compilation of special reports, forms, and other documents as required
Communicate in person and by telephone with the internal and external customers of the College; provide information to students, parents, faculty/staff, and the general public
Provide professional, timely, and courteous assistance to internal and external stakeholders of TJC
Travel to other TJC locations as required for advising support duties
Maintain confidentiality of student information and records; knowledge of FERPA and other applicable laws and regulations
Meet or exceed annual performance expectations as designated by the Manager of Academic Advising Support
Perform other duties as assigned by the Manager of Academic Advising Support