Academic Advising Manager
About The Position
One annual (12-month) Academic Staff position for the role of Academic Advising Manager is open in the First-Year Bridge (FYB) program in the College of Letters and Science at UW-Milwaukee (UWM). The FYB program utilizes a first-year student-cohort model for students requiring additional academic support; FYB bolsters its students’ future academic achievements through small, face-to-face campus classroom settings taught by teacher-scholar experts utilizing pedagogical best practices. The College of Letters and Science is the largest school or college at UWM; it offers a diverse array of courses in the humanities, natural sciences, and social sciences. The First-Year Bridge Academic Advising Manager advises students, manages First-Year Bridge academic student services, and supervises First-Year Bridge academic advisors. Our advisors engage students in decision-making processes and promote appropriate and responsible choices on academic matters, such as course selection and degree requirements. They maintain appropriate confidentiality, updates student advising records, and contribute to the development of academic advising related programming. Advisors work to ensure students receive accurate, timely, and holistic advising services in support of promoting student success, retention, and program completion. The advising team strives to create a welcoming, equitable, and inclusive work environment. Specific goals, responsibilities, and work activities for this position include: Manages the day-to-day activities of FYB student affairs/services, serving as team lead, and supervises and supports the FYB academic advisors. Also develops and implements academic advising events in collaboration with FYB academic advisors. Serves as a main point of contact for students and proactively engages students to provide information about educational options and academic requirements; assists with identifying and assessing interests, skills, and values to match appropriate field of study/career options and refers students to appropriate institutional resources. Maintains confidentiality and accurate student records and processes and responds to academic inquiries according to established institutional and Family Educational Rights and Privacy Act (FERPA) policies. Participate in new student orientation for FYB students. Maintains expertise with FYB curriculum as well as college and university academic policies and procedures. Participates in the campus-wide advising community as the FYB representative, providing input to leadership regarding the development of FYB advising, retention, and student success initiatives.
Requirements
- Bachelor’s degree
- Five or more years of professional experience advising students in a college/university setting.
Nice To Haves
- Master’s degree
- Leadership experience in a student services setting, demonstrating the ability to problem-solve, and work independently managing programs and/or supervising staff.
- Demonstrated experience building relationships with diverse, academically at-risk student populations.
- Excellent communication skills, including written correspondence.
- Familiarity with and effective usage of student services online platforms (e.g., PAWS, NAVIGATE, STELLIC) is considered a plus.
Responsibilities
- Proactively engages students as needed
- Participates in the campus-wide advising community providing input to leadership regarding the development of advising, recruitment, and co/curricular programs offered by the school/college
- Receives, processes, and responds to academic inquiries according to established policies and procedures
- Serves as a main point of contact for students and provides information about educational options and academic requirements; assists with identifying and assessing interests, skills, and values to match appropriate field of study/career options, and refers students to appropriate institutional resources
- Maintains expertise with advised curriculum and may assist in developing and recommending exceptions for policy and curriculum
- Supervises unit staff and/or plans, organizes, allocates resources, assesses performance, and leads the operational activities of a function within the advising or academic services portfolio, such as program management and/or curriculum management
- Maintains confidentiality and accurate student records and processes and responds to academic inquiries according to established institutional and Family Educational Rights and Privacy Act (FERPA) policies
- Develops and implements academic advising events such as workshops, panel discussions, and guest speakers
Benefits
- Comprehensive benefits package
- Extensive leave package including vacation, sick leave (with no expiration), personal holiday, and paid legal holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
