Academic Account Manager, TN/OH/IN

Thomson Reuters•Nashville, TN

2d•$74,200 - $137,800•Remote

About The Position

The Academic Account Manager is responsible for maximizing market share, product revenue, preference and usage in a designated territory by effectively managing a high performing set of assigned law schools. Academic Account Managers are consistently adapting to industry trends to employ in-person and digital engagement methods to effectively communicate the value of Thomson Reuters' platforms to law school customers. This is a remote/work from home opportunity. The ideal candidate can be located in Nashville, TN; Indianapolis, IN; Cincinnati, OH; Columbus, OH; and surrounding areas. In this opportunity as an Academic Account Manager you will: Act as high performing account manager to secure long-term, Westlaw, CoCounsel, and Thomson Reuters preferred, loyal customers within a designated territory of assigned law schools. Own revenue retention responsibility for law school customers in assigned territory. Prospect for new sales opportunities within existing customer base. Demonstrate exceptional presentation skills to maximize front-end client relationships. Demonstrate a high level of professional qualities and an engaging disposition that commands attention and respect of customers in law schools and across all segments. Exhibit a deep knowledge of Thomson Reuters products such as Westlaw, CoCounsel, Practical Law, and other AI-powered solutions, as well as the legal profession and the academic and law school industry. Develop strategic territory plans to manage a cost efficient, high performing business, through maximization of both in-person and online training as well as implementation of customer promotions. Direct responsibilities for Student Brand Ambassador management, including hiring and HR issues, motivational factors, continued training and consistent reporting of activities and results. Represent Thomson Reuters at various trade shows and conferences, both regional and national in scope. Provide consistent and accurate reporting. Ability to work independently and collaboratively.

Requirements

JD required
Prior legal experience preferred
Strong communication and presentation skills.
Customer service orientation and experience
Proficient in MS Office and Social Media
Ability to travel to training sessions, meetings and to law school locations as needed – 50% travel is required
Strong understanding of AI tools, prompt writing, and responsible AI use preferred

Nice To Haves

Effectively meets customer needs and builds lasting customer relationships; takes responsibility for customer satisfaction and product preference.
Demonstrates professional qualities and demeanor that commands attention and respect from law school faculty and students.
Proven revenue retention success against target along with excellent account management and territory management skills.
Possesses strong ability to provide customers with high-impact training to exceed their needs.
Strong time management, prioritization and organizational skills.
Ability to exercise independent judgment and discretion.
Ability to identify problem areas, trends, and opportunities and recommend action to management.
Competence to effectively lead and manage a team of Student Brand Ambassadors.
Leadership qualities including self-motivation, resilience, positive attitude, and a team player.
Ability to adapt and work in a fast paced environment that changes often.
Can master and communicate benefits of Thomson Reuters products and services to maximize value to customers.
Exhibits a strong knowledge of, or willingness to master, law school products such as, Westlaw Advantage CoCounsel; print and media programs, workflow solutions; the law school market; and the legal profession.

Responsibilities

Act as high performing account manager to secure long-term, Westlaw, CoCounsel, and Thomson Reuters preferred, loyal customers within a designated territory of assigned law schools.
Own revenue retention responsibility for law school customers in assigned territory.
Prospect for new sales opportunities within existing customer base.
Demonstrate exceptional presentation skills to maximize front-end client relationships.
Demonstrate a high level of professional qualities and an engaging disposition that commands attention and respect of customers in law schools and across all segments.
Exhibit a deep knowledge of Thomson Reuters products such as Westlaw, CoCounsel, Practical Law, and other AI-powered solutions, as well as the legal profession and the academic and law school industry.
Develop strategic territory plans to manage a cost efficient, high performing business, through maximization of both in-person and online training as well as implementation of customer promotions.
Direct responsibilities for Student Brand Ambassador management, including hiring and HR issues, motivational factors, continued training and consistent reporting of activities and results.
Represent Thomson Reuters at various trade shows and conferences, both regional and national in scope.
Provide consistent and accurate reporting.
Ability to work independently and collaboratively.

Benefits

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match.
In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave.
These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws.
Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.